Entering OSD Menu on PTZ Camera with Averdigi Nano EH1004-8

[andyh747 0]

Hi All,

 

I've just taken delivery of a Concept Pro VHSD-810EXT. I'm using an Averdigi Nano EH1004-8 DVR. I've enabled the PTZ function and this is working fine. However I can't access the onboard OSD camera menu. To access this you need to enter preset 95. As far as I can tell the Nano DVR only allows you to enter presets between 1 and 16.

 

Anyone know how to enter a preset higher than 95 on this DVR? As far as I can tell there's no other way into the OSD menu.

 

Thanks.

[jxk716 0]

One of the guys on the forum helped me with this same issue but with a Veilux PTZ. I downloaded a 30 day trial of PTZ Controller http://download.cnet.com/PTZ-Controller/3000-2108_4-10810761.html and was able to access the OSD by clicking the menu button on the software and run through the menus via Iris control (I think). Just be sure to switch the com ports in the DVR before attempting to access the menu then switch them back when finished. Worked great! Since then the software expired but the PTZ settings are good to go.

[andyh747 0]

One of the guys on the forum helped me with this same issue but with a Veilux PTZ. I downloaded a 30 day trial of PTZ Controller http://download.cnet.com/PTZ-Controller/3000-2108_4-10810761.html and was able to access the OSD by clicking the menu button on the software and run through the menus via Iris control (I think). Just be sure to switch the com ports in the DVR before attempting to access the menu then switch them back when finished. Worked great! Since then the software expired but the PTZ settings are good to go.

 

Good suggestion. I was thinking along the software lines. I'd forgotten also that Avermedia have software for remote access to their DVR so I'll see if that allows entry of other presets for PTZ control.

 

If anyone knows of a way to access Preset 95 using the Aver software please let me know.

 

Many thanks for the reply.

[tomcctv 190]

Anyone know how to enter a preset higher than 95 on this DVR? As far as I can tell there's no other way into the OSD menu.

 

 

 

Hi. andy click on PTZ controls then click 1 -1 within 5 seconds will take you into ptz menu

[andyh747 0]

Thanks Tom

 

Have just tried that but it doesn't seem to work. I've brought up the PTZ controls on the DVR using the remote and then pressed 1-1. All I get is Undefined on the camera feed. Tried it with remote and pressing 1 on the PTZ controls.

 

What am I doing wrong?

[tomcctv 190]

Thanks Tom

 

Have just tried that but it doesn't seem to work. I've brought up the PTZ controls on the DVR using the remote and then pressed 1-1. All I get is Undefined on the camera feed. Tried it with remote and pressing 1 on the PTZ controls.

 

What am I doing wrong?

 

 

 

 

hi. i have just checked on two dvrs via remote and it worked.

 

can you put a mouse onto your dvr and try it ??? click number 1 twice withing 5 seconds and menu pops up.

 

 

can you list firmware (under settings) if you have not done a firmware for a while a new one was out last week for the nanos

[andyh747 0]

Thanks Tom

 

Have just tried that but it doesn't seem to work. I've brought up the PTZ controls on the DVR using the remote and then pressed 1-1. All I get is Undefined on the camera feed. Tried it with remote and pressing 1 on the PTZ controls.

 

What am I doing wrong?

 

 

 

 

hi. i have just checked on two dvrs via remote and it worked.

 

can you put a mouse onto your dvr and try it ??? click number 1 twice withing 5 seconds and menu pops up.

 

 

can you list firmware (under settings) if you have not done a firmware for a while a new one was out last week for the nanos

 

Hi Tom,

 

Have tried with mouse but no joy. I'm running firmware H8.03.02.00.10. I know there's an updated firmware but it didn't offer any improvements and was to resolve a problem with remote setup. I'm assuming this shortcut to the OSD menu has been in firmware versions since release?

 

Just to check, the PTZ camera I have is an analogue one from Concept Pro not an IP camera. Will this shortcut work for analogue cameras as well as IP? If not is there a way to access Preset 95 on the Nano?

[tomcctv 190]

hi andy. concept pro is a CNB and yes 95 is menu command. never tried the concept on the nano but it should be the same. hit 9 then 5 within 5 seconds

[andyh747 0]

hi andy. concept pro is a CNB and yes 95 is menu command. never tried the concept on the nano but it should be the same. hit 9 then 5 within 5 seconds

 

Hi Tom,

 

I tried 9 then 5 previously but no luck I'm afraid. Not sure what else to try. I'll update the firmware net week and have another go.

 

Thanks for the replies.

[andyh747 0]

Have updated firmware but still no access to the OSD menu on the camera. Have contacted Avermedia but they weren't much help. Can only assume that the 1 1 trick only works with IP cameras.

 

If anyone has any other suggestions please let me know. I'm looking for a PTZ controller on EBay which will allow me to access the camera settings.

[tomcctv 190]

Have updated firmware but still no access to the OSD menu on the camera. Have contacted Avermedia but they weren't much help. Can only assume that the 1 1 trick only works with IP cameras.

 

If anyone has any other suggestions please let me know. I'm looking for a PTZ controller on EBay which will allow me to access the camera settings.

 

 

 

 

hi andy. something is wrong with how you are doing it. either you are trying on the unit its self (which you cant)

 

 

its works on every PTZ we have installed on avers. these i have just logged into its a nano 16

 

 

 

 

hit 11

 

 

 

 

 

and direct from android phone.

 

 

[andyh747 0]

Hi Tom,

 

Thanks for reply. I've tried using the popup PTZ controller on the GUI and this doesn't work. Also tried the remote with same result The only thing I haven't tried is using a USB keyboard attached to the Nano. Is this what you're using?

 

I've no doubt you're right about me doing something wrong. However I'm not sure how else to enter 1 1 except using the onscreen controls or the remote.

[tomcctv 190]

hi andy. am 80mile from the unit. i think i see your problem. you cant enter ptz menu direct from dvr you have to be on remote viewer .... have you tried that ?

[andyh747 0]

hi andy. am 80mile from the unit. i think i see your problem. you cant enter ptz menu direct from dvr you have to be on remote viewer .... have you tried that ?

 

Thanks again for your reply Tom.

 

I hadn't tried Remote iViewer so had a go with that. Just to be sure I'm doing the correct thing here's what I tried.

 

Loaded Remote iViewer on PC

Selected the PTZ camera so it displayed in the main window of iViewer.

Clicked on the PTZ button.

Pressed 1 followed by 1 within 5 seconds on the PTZ control popup.

 

Unfortunately nothing happened except the camera went to Preset position 1. Tried it with keyboard numbers as well but these didn't work.

 

Any other suggestions?

 

If you're willing I could PM you a login so you could try from where you are just to be sure.

[tomcctv 190]

hi. andy. pm sent

[Jagergeek 0]

Andy -

Did you ever find a resolution?

I had the same issue with an EH1004 and a CNB camera. Aver support told me they didn't support it (see below thread). Please complain to Aver directly so they may add it to the options. I'm amazed they don't fully support the Pelco-D protocol.

 

------------------------------------

From: Mark Petersen

Sent: Thursday, April 26, 2012 1:58 PM

To: Sam Hall

Subject: RE: EH1004 issue

 

...

 

This is exactly the problem. Our presets don’t go higher than 16 and I believe that the Pelco protocols require something in the 90s to execute OSD.

 

Kind regards,

 

Mark Petersen | Tech Support Specialist | AVer Information Inc.

[andyh747 0]

Andy -

Did you ever find a resolution?

I had the same issue with an EH1004 and a CNB camera. Aver support told me they didn't support it (see below thread). Please complain to Aver directly so they may add it to the options. I'm amazed they don't fully support the Pelco-D protocol.

 

------------------------------------

From: Mark Petersen

Sent: Thursday, April 26, 2012 1:58 PM

To: Sam Hall

Subject: RE: EH1004 issue

 

...

 

This is exactly the problem. Our presets don’t go higher than 16 and I believe that the Pelco protocols require something in the 90s to execute OSD.

 

Kind regards,

 

Mark Petersen | Tech Support Specialist | AVer Information Inc.

 

No never resolved it and Aver support was woeful. In fact I've decided to ditch my nano for another make. My experience of them is they lack features, have poor support and are over priced.