av tech ,remote problem

[polaret 0]

Hi i have installed an8 ch avtech i set it up network everything ok the port is open i can see it via 192.168.1........ but i cant see it by mobile phone with supervisor program ,when i am trying to connect give me message login failure although i have the corect username and password, and also i cant connect via dyndns from away PC,can anyone help .

 

PS. i have 2 16ch CPcam (AVtech)devices both mainboard problems,can i find any parts?

[matjaz 0]

try with fixed ip ( ask youre inet provider) and check if there are no blocked ports on his side - sometimes they block popular ports for "security" reasons

[polaret 0]

I used 9999 or 8080 or 6500 these ports are free (not blocked ).

My problem is by cell phone i cant have access, i use supervisor .

I can see it now from away pc via dyndns.

 

LOGIN PROCEDURE FAILED

This is the answer when i am trying to connect

[matjaz 0]

that behaviur i see when there is wrog combination of firmware and client. In other words, doublechech that you have right client version for youre DVR revision,

[polaret 0]

That is very strange, this DVR i used it a month ago with supervisor (mobile phone program)and everything works fine ,now i cant login and i try eagleeyes instead supervisor and yes works fine !!!!!!!!!!!!!!!