toughman 0 Posted January 8, 2013 I am working on my customer's old system (someone installed previously) and need the manual to setup the PTZ for the new DVR. I know, someone will say call the vendor. I did. Do you know what happened? The guy said they only serve the customers who buy the products from them. Asked me to prove that the PTZ was sold by EZcom. Can someone help me? Thanks, Roger Share this post Link to post Share on other sites
sonyfcb 0 Posted January 23, 2013 I am working on my customer's old system (someone installed previously) and need the manual to setup the PTZ for the new DVR. I know, someone will say call the vendor. I did. Do you know what happened? The guy said they only serve the customers who buy the products from them. Asked me to prove that the PTZ was sold by EZcom. Can someone help me? Thanks, Roger Hi You shall find the protocol of speed dome from the old DVR . mostly speed dome use pelco-D or P protocol , try this protocol in your new DVR . I think this dome was made in China . Where r u located ? I am in Vancouver . Philip VidoCanada@gmail.com Share this post Link to post Share on other sites