QNAP Viostor NVRs

[visualspirit 0]

I was wondering if anyone else has any experiences with contacting QNAP's tech support?

 

I am currently experiencing a problem with a VS-4016 pro. It has happened before and occurs when you attempt to set up or alter alarms. A Relaunch error appears in the logs, the NVR stops recording and all screens show disconnected. You can still review recordings, prior to the fault.

 

I had the error a few months ago and to be fair they were pretty swift in logging in and sorting the issue. However this time it has been 3 days, and even though I have been told their R&D manager is looking into the fault, there has been little other communication.

 

I have updated the firmware to the latest (Version 4.0), but the fault has not been resolved. I can't default it either as the client wants to keep the recordings for the last couple of weeks.

[cliffcourt 0]

Hi visualspirit

 

I have been having the disconnection problem with my QNAP VS 2004L device for a few months now. It had been working OK and then I added a couple of new cameras and, suddenly the cameras started disconnecting randomly (although when do disconnect, they disconnect all at the same time. I have tried different option settings, different firmware versions and even reformatting the hard drive and starting over, but the problem continues. I currently have 1 megapixel IP camera and 2 VGA resolutions IP cameras connected.

 

I contacted QNAP support and I must say that Vincent from QNAP is always happy to try and help, but he did not have any suggestions that resolved this. He did ask if he could telnet into my device directly to have a look (which is a kind gesture), but I don't feel comfortable opening my network to external parties - nothing against Vincent of course!

 

What has concerned me is that QNAP do not seem to have an answer to this, or even a guide as to what could be causing it.

 

So currently I'm looking for a new, robust home NVR that can take up to 4 IP camera streams and reliably record them, while allowing me to access them remotely on a smartphone (Android in my case). The NVR must be powerful enough to process 4 megapixel IP camera streams simultaneously.

 

Any suggestions are welcome?

 

Thanks

Cliff

[visualspirit 0]

Hi Cliff,

 

The disconnection problem I have experienced seems to be related to the alerts on the VioStor. When I schedule an email to be sent out for example, that is when the problem occurred.

 

I did let Vincent telnet into it and the problem was fixed, however it did re-appear and he had to log in again to correct it.

 

Recent firmware updates seemed to have corrected the issue. However on a recent install, again after programming alerts, some strange error messages started appearing. This time it didn't disconnect the cameras and Vincent logged in to look at it; I'm still waiting for a resolve.

 

I have installed the VioStors on some large sites, the biggest has 26 cameras each streaming 2MP. It is an install I am really proud of as the images look fantastic and the VioStor performs well. All in all I do really like the QNAPs, however there does seems to be some serious flaws in the operating system, but with this sort of technology, this can be the case. My real gripe with QNAP is the abysmal technical support (agreed Vincent is of great help, but surely he can't be the only tech support guy QNAP has!).

 

Last week, I was in the big IFSec (CCTV/Security) show in the UK and I couldn't see anything that I could seriously replace the VioStor with. Every other vendors' offerings had complicated GUIs and on most you had to buy licences for the channels. The great thing about the VioStor is that it is plug and play, and the user interface is clean and easy to use.

 

Hopefully QNAP will sort out the glitches. I saw them at the show and they had a new firmware on display which they are about the launch.

 

Regards

Rob