dickday 0 Posted March 1, 2013 Greetings, Last November, we purchased a Zmodo ptz camera. After returning 5 units due to moisture on the lens, I need to buy a different camera. While I am very disappointed that I had to return a camera 5 times, I must give Zmodo credit for their customer service. They grabbed a camera like the one I purchased and mounted it outside their support building near Chicago and were seeing the exact same problem I was running into. Dryer climates may not experience this problem. The camera was purchased from Newegg.com, which is not one of several sites that Zmodo owns, so simply taking it back and refunding my money was not an option. They are working with the Newegg buyer so I will receive a credit for the camera (an amount that would hopefully also include the money we spent for shipping). I would have been willing to stick it out until engineering changes were made that would fix the problem, but it was their idea to work with Newegg and get me into a camera that would do what I need. This camera is Zmodo's top of the line ptz, so they really didn't have anything else to offer me. Again, while I am understandably unhappy at the hassles I have had during the past 3 months, I feel very good about the way Zmodo is resolving this issue. Newegg carries many different ptz cameras. I found two that would do what I want and are in my price range. I am curious if anyone has any thoughts on these two manufacturers or these cameras. If anyone can suggest a different brand/model, I'd love to hear your feedback on that as well. Swann Pro-752 ptz camera http://www.swann.com/s/products/view/?product=1437 Vonnic VCP728W ptz camera http://www.vonnic.com/proddetail.asp?prod=VCP728W Thanks! Share this post Link to post Share on other sites
