mattcarr 0 Posted March 12, 2013 Had a situation at a job where I replaced some pretty old Netgear IP cameras with a new Honeywell HRG 8 channel 500GB dvr. The old system had remote log-in capability by using a static IP and an Android ap. Customer gave me old documentation that showed the Comcast static IP as well as all the gateway, subnet, DNS, and port info. Here's some of what it said- IP address 50.193.87.165 Subnet Mask 255.255.255.252 Default Gateway 50.193.87.166 When I plug this information into the DVR I can't connect at all. When I verified my laptop's network properties it shows two gateway IP addresses. One is the Netgear switch gateway and the other is the Comcast static IP gateway. When I enable DHCP on the DVR and connect to its 192.168.7.xxx IP and port, I can communicate with it while i'm physically on that network. Just can't get to the DVR from the outside world using this static. Anybody have any thoughts of what's going on? Share this post Link to post Share on other sites
SectorSecurity 0 Posted March 18, 2013 Have you port forwarded the correct ports so when you use the external it knows where internally to point the traffic? Share this post Link to post Share on other sites
tomcctv 190 Posted March 18, 2013 When I enable DHCP on the DVR and connect to its 192.168.7.xxx IP and port, I can communicate with it while i'm physically on that network. Just can't get to the DVR from the outside world using this static.Anybody have any thoughts of what's going on? Hi forget about all the comcast settings. 192.168.7.xxx IP and port this is your internal IP (only connect on local network) if you google my-ip you will see your external .......... use that alng with your port and see if you can connect Share this post Link to post Share on other sites
