engel 0 Posted March 14, 2013 I have a Vivotek 8352 that just stopped working just after 12 mths and as it had a 36 mth warranty I sent it back. After 6 weeks I go another refurbished camera as they say they are not repaired in Australia as they have to go back to China. When I got the new one working OK I find I cannot change anything on the video settings. When I try I get the message "Please input a value![1~25]" I have tried all browsers and set up wizard with no improvement. In of the clues I got was an error message from IE that said "Can't move focus to the control because it is invisible, not enabled, or of a type that does not accept the focus." I have reloaded the firmware and hard rebooted the camera but all to no avail. One of Vivotek complaints I have read is there is little to no support so I am asking if someone know a way around this as I have told the supplier it is still faulty and he said well just send it back but this is the only problem I have with the camera and I was wondering it is can be fixed on site without sending it back. Share this post Link to post Share on other sites
engel 0 Posted March 19, 2013 I just thought I would let everyone know Vivotek came to the party and fixed my camera from Taiwan. Well not quite I gave them remote access and they fixed it on line so their service is good. I recently had a similar thing done to one of our Axis camera's from Singapore who remotely fault find the camera and sent me some upgraded firmware that hadn't been released to fix the problem. Just goes to show what can be done remotely. Share this post Link to post Share on other sites
otwin 0 Posted March 21, 2013 Thanks for posting this. I contacted Vivotek and they fixed it remotely the same day - good support. The problem in my case (IP8335H) was that one of the first settings I changed was putting the power line frequency to 50Hz. The default fps setting is 30, which is not valid on 50Hz. So only switch the power line frequency after lowering the framerate. Annoying bug, but simple workaround. Share this post Link to post Share on other sites
engel 0 Posted March 24, 2013 The problem in my case (IP8335H) was that one of the first settings I changed was putting the power line frequency to 50Hz. The default fps setting is 30, which is not valid on 50Hz. So only switch the power line frequency after lowering the framerate. Annoying bug, but simple workaround. How ironic but that was the way mine was fixed moved from 50 to 60 HZ, would never have thought of that. Share this post Link to post Share on other sites
