Problem with ArecontVision AV8360

[Chromix 0]

I bought an elder Arecont Vision AV8360 camera through eBay. According to the seller, the camera was never used and according to the appearance of the camera, this seems to be true.

 

I tried to set up the camera and installed first the AV200 software.

I started the setup tool, it discovered the camera and assigned an IP address. After that, I was able to ping this address. The link LED on the switch was of course lit and the ACT LED was blinking during the ping.

Unfortunately, I could get no video from the camera after starting the AV200 software. The program reported an "unknown error: 0xf0000007".

 

Then I tried to upgrade the firmware. I started the loader and it found the camera.

After clicking the "Upgrade Firmware" button and navigating to the fwupdate_AV8360_v65010.txt file, the progress bar went to 100% within a fraction of a second, then it started verifying and after a few seconds, after reaching 4% of the verifying process, I got an error message.

 

Now I tried using the AV100 software and after installation it found the camera in the installer. I am a bit confused that it shows a model AV2000. I don't know what that is but the camera is actually an AV8360.

The live view in the AV100 software didn't show anything either, only a black screen "waiting" and a red screen "unavailable" (or vice versa) and a message about a missing license that pops up every time when the screen changes.

According to the manual, the license will only be needed when I want to record video, not for just viewing it.

The only thing that worked was getting a snapshot through the installer of the AV100 software.

 

Web access to the camera doesn't work either, I get a timeout when trying.

 

I tried deactivating the Windows firewall, I tried using a 10/100 MBit switch instead of the gigabit switch that I use normally and I changed everything even the network cable but nothing helped.

 

I contacted ArecontVision support and the told me to claim an RMA and they would then try to "hard code the camera in order to try to recover the camera". I don't know how they can redo a "hard-coding". In my understanding this can only done once because it is "hard" and not "soft" or "firm".

 

So, I would really appreciate if somebody has another suggestion before I start the RMA.