accessible on OUTSIDE network, but home&ofice cant access

[mhmmultiharvest 0]

Hi All,

 

2 of my DVRs with hostnames: are now accessible OUTSIDE the network, asked a few friends, they can access it.

 

mh.dyndns.org (HOUSE) -Prolink H5004n modem/router -DHCP at 192.168.1.1xx to 2xx -dvr with static local IP at 192.168.1.1xx using port 80 as web, port 9000 as media port -port 80 and 9000 are open

 

mh2.dyndns.org (OFFICE) -Prolink H5004n modem/router -DHCP at 192.168.1.1xx to 2xx -dvr with static local IP at 192.168.1.2xx using port 80 as web, port 9000 as media port -port 80 and 9000 are open

 

: 1st and 2nd hostname are SAME ISP company, but different accounts and 4km away from each other.

 

my problem is that, when I am in office, I cannot access my DVR at home and vice versa.

 

I can access both DVR when I am in the computer shop or my friends house.

 

Any help would be appreciated. Thanks!!

[Securame 0]

That will not help you at all; but if you have your DHCP pool from IP 100 to IP 254, you should not have your DVR configured at IPs 100 and 200, since those are IPs addresses that can be assigned by your router (IP 100 is probably the first one it will hand out).

 

Have you tried accessing directly with your public IP instead of using dyndns?

[mhmmultiharvest 0]

That will not help you at all; but if you have your DHCP pool from IP 100 to IP 254, you should not have your DVR configured at IPs 100 and 200, since those are IPs addresses that can be assigned by your router (IP 100 is probably the first one it will hand out).

 

Have you tried accessing directly with your public IP instead of using dyndns?

 

Hi,

 

I will try in a while to change my DVR Static IP above IP 254 or 192.168.2.xxx.

 

Yes I tried accessing my public IP instead of using dyndns, the browser will just timeout,same result if I put the dyndns hostname. After checking IE diagnostics, it says the hostname is not responding.

 

Quite weird. Im almost there, but still not

[Securame 0]

I will try in a while to change my DVR Static IP above IP 254 or 192.168.2.xxx.

 

Don't do that, use an IP under 100, and do not use a different subnet.

[ssnapier 0]

We had issues with this between my home and office servers. The ISP changed some settings that screwed up the routing. You may want to give them a call and see what they can do.

[vector18 1]

make sure your not just typing the IP into the address bar, make sure you have http:// first and than :port # at the end.

For example = http://192.168.1.200:8000

[mhmmultiharvest 0]

make sure your not just typing the IP into the address bar, make sure you have http:// first and than :port # at the end.

For example = http://192.168.1.200:8000

 

Hi,

 

Yes. adding http:// at the front, and port needed at the end.

 

Could be ISP problem,as it can be viewed outside/far away network even if same ISP company.

[mhmmultiharvest 0]

We had issues with this between my home and office servers. The ISP changed some settings that screwed up the routing. You may want to give them a call and see what they can do.

 

Hi,

 

somewhat glad that you also experienced this, could you help to be more specific what did your ISP do to fix the issue? So that I will call in a while to my ISP and be more specific what suggestions they can do, as ISP company here isnt good in giving support

 

thanks.

[vector18 1]

I can't see how your ISP is doing anything for you to not access something on your own network. If I disconnect my modem

from my network, I can still view my cameras on my network. Can you ping the IP of your DVR on the computer you are

trying to view your cameras on? Do you have two routers or a main network or guest network?

[mhmmultiharvest 0]

I can't see how your ISP is doing anything for you to not access something on your own network. If I disconnect my modem

from my network, I can still view my cameras on my network. Can you ping the IP of your DVR on the computer you are

trying to view your cameras on? Do you have two routers or a main network or guest network?

 

Hi,

 

Oh dont be confused, just to clarify. I can access something in my own network, and can ping the IP of my DVR.

 

My problem is that, if I am in the house, I cannot connect to office DVR and vice versa. Office has different ISP account vs house but same ISP Company.

 

I am able to access both when OUTSIDE these networks (meaning my friends house,comp shop,etc with same ISP Brand).

 

just some info: I cant ping my DVR in outside network,but accessible through the hostnames:

multiharvest.dyndns.org

multiharvest2.dyndns.org

 

Quite weird. Thanks!

[tomcctv 190]

Hi. What happends if you use your external ip and not your ddns

[vector18 1]

I see what your saying now. You have an office and a house, two DVRS, two networks. You should NOT be able to ping

the office DVR from the house and vica verca if you have two different networks. Are you sure they are two networks or

are your ISP using one network and two accounts? If you are on your own network, sometimes the ddns will not work cause your using your own network to go outside the internet and than back into your own network. If you can ping your office dvr from your house, than that is the case and you would need to use your internal IP address to log into it. See if you can do an IPCONFIG

on both systems and copy and paste the info into the forum for us, thanks.

[mhmmultiharvest 0]

I see what your saying now. You have an office and a house, two DVRS, two networks. You should NOT be able to ping

the office DVR from the house and vica verca if you have two different networks. Are you sure they are two networks or

are your ISP using one network and two accounts? If you are on your own network, sometimes the ddns will not work cause your using your own network to go outside the internet and than back into your own network. If you can ping your office dvr from your house, than that is the case and you would need to use your internal IP address to log into it. See if you can do an IPCONFIG

on both systems and copy and paste the info into the forum for us, thanks.

 

Hi Vector18,

 

Yes, you have fully understood my setup:)

 

Indeed that we are probably getting close to the problem, I cannot ping office and house dvr even if OUTSIDE network.

 

I have a feeling that office and house IP is connected to the same Gateway, could it cause problems? attached some screenshots below.

 

OFFICE IP using desktop(Win7):

IP2.JPG[/attachment]

IP ADDRESS: 192.168.1.100

SUBNET MASK: 255.255.255.0

Default Gateway: 192.168.1.1

 

Traceroute

 

Tracing route to 112.202.143.220 [112.202.143.220]...

hop rtt rtt rtt ip address fully qualified domain name

1 1 1 1 70.84.211.97 61.d3.5446.static.theplanet.com

2 0 0 0 70.87.254.1 po101.dsr01.dllstx5.networklayer.com

3 0 0 0 70.85.127.105 po51.dsr01.dllstx3.networklayer.com

4 0 0 0 173.192.18.228 ae16.bbr02.eq01.dal03.networklayer.com

5 0 0 0 4.59.36.93 xe-11-0-3.edge2.dallas3.level3.net

6 40 40 42 4.69.145.254 vlan90.csw4.dallas1.level3.net

7 40 40 42 4.69.151.166 ae-92-92.ebr2.dallas1.level3.net

8 41 41 41 4.69.132.105 ae-2-2.ebr1.denver1.level3.net

9 41 41 41 4.69.151.182 ae-1-100.ebr2.denver1.level3.net

10 41 41 41 4.69.132.53 ae-2-2.ebr2.seattle1.level3.net

11 41 41 41 4.69.147.169 ae-2-52.edge5.seattle1.level3.net

12 224 224 224 4.30.140.2 philippine.edge5.seattle1.level3.net

13 226 226 226 210.213.130.142 210.213.130.142.static.pldt.net

14 224 224 224 210.213.130.77 210.213.130.77.static.pldt.net

15 224 224 224 122.2.135.102 122.2.135.102.pldt.net

[absolute0 0]

does it work when you use the local ip of the dvr?

how are you connecting your remote client to the network? wired or wireless

check your router/firewall settings and make sure LAN to (WAN/WLAN) traffic is enabled

i had the same problem with sonicwall routers; the necessary traffic was disabled by default in the firewall access rules