ActI 5311: Autofocus Issues?

[PeteCress 0]

This is a 32x zoom cam with auto focus.

 

Since day 1, when it zoomed to nearly the full 32x there were intermittant instances of it not re-focusing.

 

Now the instances have gotten more frequent to where it's 100% on a full zoom and almost 100% on the 3 presets that are more than 16x.

 

e.g: http://tinyurl.com/cza25gw right after the zoom

http://tinyurl.com/cvx98s7 after hitting "Refocus".

 

My kneejerk reaction is to write a macro for each preset that zooms to the desired level and then issues a ReFocus command or two.

 

But what's bothering me is that this thing seems tb going downhill. i.e. something has changed since day 1.

 

Anybody been here? Am I headed for a camera failure?

[buellwinkle 0]

Open a support ticket with ACTi, they should have come with a 3 year warranty.

[PeteCress 0]

Open a support ticket with ACTi, they should have come with a 3 year warranty.

I did that and ACTi's support was, IMHO, quite good.

 

Basically they told me to flash the firmware with the latest version; somehow I managed to do it incorrectly; then they logged in to my server and did it correctly for me. Now all seems to be well. I even think the image is better... OTOH, I think my car runs better after a wash and wax.... -)

 

I give ACTi support five stars: they were prompt to reply, they picked up the ball and ran with it, and their responses during the case were timely and helpful.

[buellwinkle 0]

Glad it all worked out. Many people overlook support as the #1 place to get help from, maybe because a lot of us have less expensive, for the most part unsupported cameras, LOL.