PTZ Camera Panning but not zooming

[CHOPRAMO 0]

I recently dropped a PTZ camera from a height of 10 feet. It is a Hikvision outdoor analog PTZ.

 

On installation it worked fine for a couple of days.

 

However, now it only zooms occasionally. The panning works just fine.

 

When the PTZ is switched on the lens zooms. However, after that the zoom works intermittently.

 

Is there a connection that I can check on the module or something else that I can do?

[sonyfcb 0]

I recently dropped a PTZ camera from a height of 10 feet. It is a Hikvision outdoor analog PTZ.

 

On installation it worked fine for a couple of days.

 

However, now it only zooms occasionally. The panning works just fine.

 

When the PTZ is switched on the lens zooms. However, after that the zoom works intermittently.

 

Is there a connection that I can check on the module or something else that I can do?

 

 

Hi

How many pcs domes on this RS485 chain ?

Can you power off it and then power on it again ?

if it works ok , check the rs485 cable .

 

There are a 9pin cable between amera module and PTz unit , check it .

 

Philip

[shankarsha 0]

Answer is there in question itself.

[CHOPRAMO 0]

Well we have checked the RS485 cable, switched the PTZ on and off many times.

 

Removed the 9 pin cable and re-fixed it twice.

 

What else can I do????

 

As for Mr. Shankarsha's comment, would you kindly elaborate.

[Kawboy12R 0]

Take the camera apart and look for cracks, loose connections, etc. Reset (push back in) any chips, connectors, etc.

[CHOPRAMO 0]

There is not much to push and check.

 

Any suggestions on where to start looking.

 

Has no one faced such a problem!!!!