locked out of camera, 123 Gateway?

[Oliver1 0]

Hi All,

 

While doing a firmware update on my ip5911 camera I managed to reset the camera while updating, yep clever I know.. So now I cant log into the camera on explorer, I cant find it on the provided uc software and there is no reset button that I know of on the device.

 

I have contacted the supplier of the camera who is more than helpful & extremely keen to give advice, but there's somewhat of a language barrier with the engrish translation.

 

They are trying to tell me to make a 123 gateway on the computer and I am not sure on this process.

 

Is anyone able to shed some light for me?

 

provided below is the email I have recieved:

 

"For the Froze camera, does it power on even can not work any more? If it is, you can add a 123 gateway(such as 192.178.123.123) on your PC, then enter the ip address via IE.

I just think you will get a LOG interface to enter the camera, is it?"

[MaxIcon 0]

Sounds like the camera defaults to 192.178.123.xxx, so they're saying to set up your PC with an address in that subnet, like their example 192.178.123.123. Whether the 178 is a typo and should be 168 is hard to say.

 

You'd need to know what the default IP address is, but that should be in the manual. Once your PC is set for the same subnet as the camera, you should be able to connect via browser and get a command line interface or something similar.

 

You can usually find out an unknown IP address with WireShark. If you run it on a PC that's not connected to anything else on the network, then connect the camera and power it up, you'll see the camera's IP address as it sends out network requests.

[Oliver1 0]

Cheers for the reply, so the camera has a default Ip address written on the bottom which is 192.168.0.123 which I have never used and never seemed to work. I have always used 192.168.1.253 for this particular camera. I assumed that having 2 of the same camera hooked up to the same system they assigned their own Ip's or something? Will this only work if the one camera is hooked up? As far as changing the computers I.P address to match the cameras, where would I do this? Im thinking adapter settings or router?

 

Thanks for your help.

[MaxIcon 0]

OK, looks like tech support garbled it. The label probably has the correct default setting.

 

Assuming the camera comes up with a fixed IP address, you'd need to do one camera at a time and change it to the new IP address you want to use before moving to the next camera.

 

To change the setting on your PC, you can follow this Win7 guide (XP is pretty similar):

http://windows.microsoft.com/en-us/windows7/change-tcp-ip-settings

 

You'd set it for the same IP address range as the camera, but with the last 3 numbers different (like 122).

[Oliver1 0]

Thanks so much for your help! Ill try that & let you know how I go! Cheers!

[Oliver1 0]

No luck, The process works fine for my working camera but not for the frozen one. Any other suggestions would be greatly appreciated. I downloaded Wire shark and had a play around with that & from what I can tell its not getting any signal from the camera either.

[MaxIcon 0]

Restoring bricked cameras can be tricky. Some have readily available support, others have nothing.

 

If there's a serial interface on the camera somewhere, often on one of the internal boards, many cameras allow TFTP access to upload the files directly, however, every camera does this differently.

 

Tech support for the camera should be able to help with this, but often they require sending it back.