eyemax dvr 32 camera system

[bonzep 0]

Hi all,

I have been trying to get this system up and running for days and am just banging my head against a wall.

 

The system is a 32 camera eyemax dvr system and the connection to internet is a uverse motorola modem,i have the ports forwarded from 9091-9112 and the base port is 80,we are able to log in using the remote client software but any attempts either on the local network with the internal ip of the computer via web browser or externally over the internet will bring up the login screen,once you enter the correct info in,a blank screen appears or you get the controls but no video or access to change anything,also i cannot login through phone unless it is on wifi in the same building.

 

I am really at a loss and hope someone can help me with this,the ip is static and i just find it odd that the login screen will appear but no video feed.

 

Thanks so much....have updated all the eyemax software and the uverse router is also up to date.

 

very odd that we can log in with the remote software on a lan network but not see anything on the local network even on web browsers

[SectorSecurity 0]

Hi all,

I have been trying to get this system up and running for days and am just banging my head against a wall.

 

The system is a 32 camera eyemax dvr system and the connection to internet is a uverse motorola modem,i have the ports forwarded from 9091-9112 and the base port is 80,we are able to log in using the remote client software but any attempts either on the local network with the internal ip of the computer via web browser or externally over the internet will bring up the login screen,once you enter the correct info in,a blank screen appears or you get the controls but no video or access to change anything,also i cannot login through phone unless it is on wifi in the same building.

 

I am really at a loss and hope someone can help me with this,the ip is static and i just find it odd that the login screen will appear but no video feed.

 

Thanks so much....have updated all the eyemax software and the uverse router is also up to date.

 

very odd that we can log in with the remote software on a lan network but not see anything on the local network even on web browsers

 

 

I will try to address your concerns here, firstly I would assume since you can login locally over the LAN and get a blank screen, this is either a restrictive security setting in your browser, or you are missing a codec or activeX control. Check all those and see if anything is missing or being blocked.

 

As for only being able to view on wifi from the cell app this means you do not have port forwarding set up correctly, or you are not using the correct external IP address to reach your system.

 

Use a site like whatsmpip and get your external IP then ensure you have all the correct ports forwarded to the correct internal IP.

 

You do not mention if your DVR is static IP or not so also check that.

[bonzep 0]

it is static (dvr) and the port forwarding is set for the complete range of the dvrs ports as mentioned in my first post,i get login failed or connection failed alternatively on the phone login and the web browser logins either internally or externally give you the login screen but after that no images or the control panel and no ability to access cameras and no video feed,thanks for your quick response....i also have checked the ip at your mentioned address and used a open port check tool to ensure what i needed to have open is correct.

 

the client software works on lan and externally but not externally on phone(4g) or any attempt to log on with browser in any situation fails,besides the login screen......i have it set to medium quality and connection at 256mb,well below the capabilities of 4g or lan.i have tried ie,chrome and firefox,none will work,thanks again.

[SectorSecurity 0]

But well above the the ability of your upload speed once you are off the LAN.

 

I still think this is most likely an activeX problem.