Pelco DX8108 dropping network connection

[lindsayspop 0]

I have a used Pelco DX8100 series HVR that I bought for use at home knowing it was way more machine than I needed but thinking the durability and design would make it a worthwhile investment. After getting it operational thanks to the help of Pelco's tech department I installed the iPhone app and webviewer client software from Mobideos that is the only developer that Pelco says provides the interface needed for remote viewing.

After some fits and starts we got it connected and working fine but the connection seems to drop out occasionally, causing the ability to view remotely to be lost. I checked the Auto Reboot setting on the HVR and deactivated it, reset the HVR and rebooted the embedded Windows XP computer that drives the system. That helped for a while but lately I've been unable to log on via the internet, either through the iPhone app or the webviewer. I talked to my IP and they checked network strength, packet traffic, etc and said they couldn't find anything that would cause the problem. The IP address hasn't changed to cause a connection loss. The app developer tried to log in using my password info and couldn't connect from their servers directly. Pelco didn't identify any other features that might cause the problem and suggested I download Wireshark to test the system. Haven't waded into that yet because it looks pretty involved.

Do any of you pros who use this device have any suggestions (other than sell it since I'm in over my head) that might cause this issue.

Thanks,

Phil

[pavel1883 0]

Hi, you choose not correct forum to look for help Cause your equipment is not HikVision or Dahua ))))

The 99,9% users here are never use such Expensive equipment

But the problem which might be are classic:

1) You have old DVR which last FW upgrade have dates June 2011. - more then 2 years old. Even if problem in DVR itself you will not be supported because your problem is so tiny for huge corporation.

2) Your problem example is one more proof towards using monobrand solution. You should next time choose DVR or NVR which have native remote application - not 3ed party.

3) Obviously Developer of mobile application Mobideos should connect to the system and fix/found the reason from their side - but if you tell that they cannot connect to your DVR - how you connect to it )

[pavel1883 0]

Feel free to give us a call at JMAC Supply - we would be happy to assists with your Pelco DX8100 troubleshooting.

 

 

Did you get help?

[vector18 1]

I had that problem at a customers house, and pelco had me lower something in network settings. I can't remember

exactly what it was, something regarding to the bandwidth it uses or something like that. Sorry I can't

help more, but what ever I did, the customer never lost connection again.

[lindsayspop 0]

Thanks for checking in guys. I thought I had it fixed by having our IT guy from work remotely log in and review all my PC and router settings. After he tweaked a couple of things I went out of town for a few days, planning to re-connect with the app developer that makes the only app for this unit. I checked in with them when I returned and they must have reset something because I was able to view two of the cameras after that. I re-entered all the settings on the app and the web client in hope of seeing all 6 cameras. Now I can't see any of them and I'm unable to get a response from them. I've got the DX8108 for sale on eBay for $995 and am going back to a simple DVR like Techline or Dahua. I'm pretty sure it's the app. Reviews on it haven't been good but it's the only thing that will allow remote log in. Pelco doesn't support it and offers no help.

[lindsayspop 0]

I did try lowering the bandwith which didn't help. I think they refer to it as the bandwidth throttle. Maybe I can try to increase it in my case just to see if it works. The DX8100 has a log of connections and disconnections which shows when the unit was connected to and when it wasn't. It recorded my connects and disconnects, the ports all show they're open and I ran telnet to the viewing port (9002) which displayed some wonky code which according to the app developer confirms that the dvr is communicating with the host. Still, I can't get the app to show the cameras. I've re-entered the setup data number of times to no avail. What cranks me the most is that I had a cheapo Zmodo dvr with a free app that ran without problems and now with this expensive app ($200 for a lifetime subscription) and a enterprise quality HVR I can't see anything over the internet or 3G.

[vector18 1]

Yup, that's what I had to lower to make it work. Bandwidth throttle