jdoggg1 0 Posted August 6, 2013 In light of my initial enthusiasm with HIK products, I thought I'd share my recent communication requesting info from the company. From: me atsomething.com] Sent: Tuesday, August 6, 2013 12:31 PM To: sales@hikvisionusa.com Cc: overseasbusiness@hikvision.com; sales@hikvision.com Subject: DS-2CD2132-I Wall Mount Please respond to my other question specifically regarding the mount for the Hikvision branded dome that I purchased through a Hikvision authorized reseller. (The DS-2CD2132-I) Thank you From: Christopher Zenaty [mailto:chris.zenaty@hikvisionusa.com] Sent: Tuesday, August 06, 2013 10:23 AM To: me atsomething.com] ; sales@hikvisionusa.com Cc: sales@hikvision.com Subject: RE: DS-2CD2132-I Wall Mount jdoggg, Please reach out to Costco for any support issues. At HIK Vision USA we only support HIK products. Thank you Our products are available at security distributers nationwide. Christopher Zenaty Sales Director North America 908 Canada Court City of Industry, CA 91748 Office: (909) 895-0400 Direct: (917) 301-9020 Fax: (909) 595-2788 chris.zenaty@hikvisionusa.com http://www.hikvision.com Sign up for Hikvision's Email Newsletter NOTICE: This e-mail and any files transmitted with it are intended for the named recipient(s) only. It may contain confidential, proprietary or legally privileged information. If you are not the intended recipient(s), please notify the sender immediately by e-mail and delete this email from your system, and you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. This email has been swept by a virus software product for the presence of computer viruses. Hikvision USA, Inc. and its affiliates will not be liable as a result of any computer virus being passed on From: me atsomething.com] Sent: Tuesday, August 6, 2013 12:31 PM To: sales@hikvisionusa.com Cc: overseasbusiness@hikvision.com; sales@hikvision.com Subject: DS-2CD2132-I Wall Mount Hi, I never received a response to my email below, sent on July 29. I would appreciate some support, please. From: me atsomething.com] Sent: Monday, July 29, 2013 11:13 AM To: 'sales@hikvisionusa.com' Subject: DS-2CD2132-I Wall Mount Hello, Where would I be able to find/purchase a wall mount/bracket for the DS-2CD2132-I? I recently purchased two and they aren’t fitting on my eaves very well, so I’d like to wall-mount them. Also, I purchased the SWANN 1080P bullet camera from Costco (I believe is a re-branded Hikvision). I’d like to change the lens size, is that possible? Where would I be able to purchases the lenses? Thank you, jdoggg Share this post Link to post Share on other sites
rayt 0 Posted August 6, 2013 sounds like how every manufacturer works, they direct you to their distributors. I'm pretty sure you can get a generic bracket and get it to work, at most, it might require drilling some small homes into the bracket to get it mounted. Share this post Link to post Share on other sites
jdoggg1 0 Posted August 6, 2013 sounds like how every manufacturer works, they direct you to their distributors. I'm pretty sure you can get a generic bracket and get it to work, at most, it might require drilling some small homes into the bracket to get it mounted. Buy why would a manufacturer not at least provide me with a part number or dealer list in which to purchase the part? Having worked in software and computer hardware for a long time now, when I contact the manufacturer of a part that I need accessories for, at the very least I get, "Thank you for contacting us. We don't sell it directly, but for that "ABC" mototherboard you're going to want SLI connector part #XYZ123 from your local supplier" A DIY solution isn't out of the question, but it'd be nice to be given the option for an OEM part with better fit/finish. Beyond any of those gripes, however, it's just good customer service. If I'm given this blase` of an answer from the sales team, what should one expect to see from the service/warranty side of things? Share this post Link to post Share on other sites
MaxIcon 0 Posted August 6, 2013 This is pretty much the standard for the inexpensive mid-range Chinese cameras like this. Accessories are often unavailable, even if you can find them on their website, and nobody sells spare lenses, even when they sell the same model with the different lens installed. To get better service, you have to bump up to the better name brands, which usually means spending more for the same performance. The support costs them more, of course. Share this post Link to post Share on other sites
buellwinkle 0 Posted August 6, 2013 Manufacturers in this space do not like dealing with end users, heck, many don't even like working with resellers. I tried finding the bracket you asked for and it's not even on my distributor's price sheet. Share this post Link to post Share on other sites
noname 0 Posted August 9, 2013 For the Swann cameras you bought, even though you know it is OEMed from Hikvision. You must contact Swann for support. Though just letting you know, the lens on those camera are glued on. Technically you can change it, I have seen people did it before. But it will be hard for you to get the right focus back. Officially you cant do it, and it will void the warranty as well You can purchase these cameras with different lens options from Hikvision official distributor (ADI, Tri-ed, CSC) For the bracket recommendation, you can contact their office in California to talk to either tech support or sales assistant(both would be able to help you to choose a bracket, though if you have more technical questions, better to talk to tech support). The contact is on their website http://www.hikvision.com/en/us/contactHikvision.asp Tel: +1 909-895-0400 Toll Free: +1 866-200-6690 (U.S. only) Just don't mention SWANN. Share this post Link to post Share on other sites
buellwinkle 0 Posted August 23, 2013 You asked for the Hikvision dome wall mount, and now it's available here - http://wrightwoodsurveillance.com/index.php?main_page=index&cPath=1_6 Share this post Link to post Share on other sites
