jackiejr 0 Posted December 17, 2005 These are a few things I would question on that above 32ch pc based dvr 1. Who is the manufacture of the above dvr card? 2. Who are the manufactures of the pc components? 3. What is the manufactures warranty on each of the individual computer components and the dvr card? 4. How often do upgrades come out on the DVR software. 5. What PTZ protocals does it accept? 6. Does the dvr cards manufacture offer tech support? 7. Does your company offer tech support and can you help me with network configurations to set up remote access? Just a few of the many questions an end user and or installer should ask before purchasing a system that someone deems an excellent 32 ch dvr. Share this post Link to post Share on other sites
rory 0 Posted December 17, 2005 you mean the below one .. and good questions .. welcome to the site . Rory Share this post Link to post Share on other sites
Thomas 0 Posted December 19, 2005 The maker of the PC parts is Dell's suppliers. Generally it's Intel for the chips and motherboards, Western Digital for the drives, etc. It can vary a little bit by model. We are a Dell VAR so the Dell warranty transfers. Our card and software has a one year warranty. Upgrades vary. We generally aim for once a quarter for updates. The support a number of PTZ protocols, from Pelco D/P, to Panasonic to some of the smaller ones out of Korea that I won't attempt to spell. Adding support for most cameras isn't hard. We do offer support for the card and software. Share this post Link to post Share on other sites
rory 0 Posted December 19, 2005 Thomas I think they were meaning that Integral Technologies DVR .. Rory Share this post Link to post Share on other sites