Roytheboy 0 Posted August 27, 2013 Hi All, My IP camera came with bundled software that only partially works. The VMS software only downloads the uninstallation program! Two things I should mention at this stage is that my camera was cheap and does not have a name and also it is hard-wired to my router. I can view it in my browser, so at least I know it's working, but can't alter any of the settings. I have tried a few free VMS tools and just cant get any joy; none of them could locate the camera. So, now I am using Milestone Essential (trial version). After a struggle, the cam has been located as a PSOE compliant device and is verified; but that`s as far as I can get. When I go into the camera view all I get is no video, and after a few seconds, a timed out message. I am new to this but am very keen to learn. Is there anybody out there that can help? Thanks in advance. Roy Share this post Link to post Share on other sites
MR2 0 Posted August 28, 2013 go back to camera manufacturer, is it ONVIF compliant? Share this post Link to post Share on other sites
Roytheboy 0 Posted August 28, 2013 Hi, Yes it is ONVIF compliant. I have tried to get in touch with the manufacturer but I am being ignored. This was an ebay purchase and they are now helping me to get some satisfaction. Like I said, it was cheap, but the image quality for both day and night are actually quite good, which is why I would like to persevere with getting it working properly. Share this post Link to post Share on other sites
MR2 0 Posted August 28, 2013 So what was it that you bought out of curiosity? If you look at the Milestone logs they will tell you a bit more about what's going on... maybe try dropping the Camera's output resolution to Milestone, when I was testing crappy camera's some of them required the resolution to be dropped before they would work reliably with Milestone Share this post Link to post Share on other sites
Roytheboy 0 Posted August 29, 2013 Hi MR2 and thanks for your interest. Thats the problem I have got; I cant adjust anything on the camera, because I cant get to the settings. All I can do is view the camera from my home PC. I cant get Milestone (or any other VMS program), to 'see' it. In other words, it is not accessible through the internet; I can see it, but you would not be able to, even if you had the password. I have been doing more research and the problem could be something to do with the router and the IP address that I am using. The IP address for the camera is a private one and I need to provide Milestone with a public address, and thats when it all goes haywire for me, because I am new to all this. If the software that came with the camera worked as it should, all of this could have been avoided, but s···t happens. The software came in 3 parts: The first part was finding the IP camera and it`s IP address on my home network; that worked just fine. The second part should have enabled me, through the VMS program, to adjust the camera settings such as frame rate, recording, etc. That part of the program only downloaded it`s uninstallation program, so it will not work! The third part was to do with seeing the camera on a smartphone, and I am yet to get to that stage. Like I said I`m new to all this, but I will sort it out if it kills me!!! I`ll keep looking. Thanks again for your interest. Roy Share this post Link to post Share on other sites
Roytheboy 0 Posted August 31, 2013 C´mon guys, this must be a common problem. Can´t anybody help me? PLEASE. Roy Share this post Link to post Share on other sites
buellwinkle 0 Posted August 31, 2013 What's the eBay link, maybe one of us can identify the camera. Share this post Link to post Share on other sites
Roytheboy 0 Posted September 4, 2013 Hi Buellwinkle, I have received a different software pack from the seller and am just about to try it out. Here is the link for the camera. http://www.ebay.com/itm/271226067600?ru=http%3A%2F%2Fwww.ebay.com%2Fsch%2Fi.html%3F_from%3DR40%26_sacat%3D0%26_nkw%3D271226067600%26_rdc%3D1 Roy Share this post Link to post Share on other sites
