Can access feed through wan ip, no video

[boogerlad 0]

Hi, I have a qc304 with two cameras, and a Cisco DPC3825 router/modem combo. When I enter in the lan ip, 192.168.1.10:85, I can login and see the feed fine. However, when I try to access it remotely (different network completely), I can login, but the feed just has to quicktime loading screen or a blank screen. I ran the startup wizard and everything was "successful", so I don't know what the problem is. I'm sure internet connection speed isn't an issue either. Let me know if more information is needed.

 

Thanks!

[english 0]

Hi, I have a qc304 with two cameras, and a Cisco DPC3825 router/modem combo. When I enter in the lan ip, 192.168.1.10:85, I can login and see the feed fine. However, when I try to access it remotely (different network completely), I can login, but the feed just has to quicktime loading screen or a blank screen. I ran the startup wizard and everything was "successful", so I don't know what the problem is. I'm sure internet connection speed isn't an issue either. Let me know if more information is needed.

 

Thanks!

 

How are you handling your public IP

 

DDNS?

HTTP?

[boogerlad 0]

via http. http://174.113.250.97:85/

[english 0]

via http. http://174.xxx.xxx.xxx:85/

 

Careful, dont post public IP info.

 

Setup DDNS ...think its free?

 

https://myq-see.com/reg.aspx

 

HTTPS also provides better security. That IP you posted im sure isn't static, most likely dynamic (changes after a while)

 

You'll need to read up on port forwarding though. The DDNS setup is easy, no worries.

 

Some helpful links

https://www.q-see.com/files/

 

and

http://qsee.custhelp.com/app/answers/list/search/1/kw/usb%202.0%20dvr%20driver/suggested/1#s=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.

[SectorSecurity 0]

Sounds like you forgot to port forward the media port, thus why you are able to login but cannot view video.