parrotone 0 Posted January 5, 2014 I'm testing out a Hikvision DS-2CD2732F-IS dome with Win7/64. After upgrading the firmware to V5.1.0 build 131202 the Live View no longer works with webcomponents in both Firefox & IE. VLC and Quicktime work OK. Problem is you can only setup motion detection areas using the Live View displayed via webcomponents. Everything worked with the shipped firmware. After upgrading the firmware I uninstalled the existing webcomponents (3.0.4.6) and downloaded and installed the new version of webcomponents (3.0.4.17) from the camera. Now the Live View shows nothing. I also tried the new firmware V5.1.0 build 131202 on a 2nd Win7/64 PC and I have the same problem. Is anyone else having this problem with the 5.1.0 firmware and Win7/64 and if so have you been able to fix it? Thanks Share this post Link to post Share on other sites
mroek 0 Posted January 5, 2014 Works fine on my computer. Have only tried with Firefox, though. You did remember to clear the browser cache (CTRL+F5), right? Share this post Link to post Share on other sites
dirkdaring 0 Posted January 5, 2014 Yes I have (had) the same problem. I had to install Chrome. It didn't work in that either until I changed the live view protocol to UDP instead of TCP. I just tried the CTRL+F5 in Firefox and that did the track, its working there again now (in TCP). Thanks for that tip! Share this post Link to post Share on other sites
parrotone 0 Posted January 5, 2014 I had cleared the browser cache and reset all the camera parameters back to the defaults and rebooted the cam. And still nothing. After the reset & reboot I went into the Local Configuration tab and changed the Live View Parameters:Protocol = HTTP and it is now working. It also works when set to UDP. TCP & MULTICAST do not work. TCP however is the default setting. There is another setting named Rules which can be enabled or disabled. This parameter doesnt seem to have any effect. I presume it enables or disables the Live View but it doesnt matter which option is selected as the live view is still visible. Also strange is that the Live View Parameter settings did not update on the second computer. I have two computers that I logged into the camera with. On computer #1 I changed the the Live View Protocol to HTTP and it worked. Using computer #2 I logged in and the Protocol setting was still set to TCP. Even after the CTRL+F5 the setting was not updated and I had to change it manually. I would think the camera would push out the new settings to computer #2 even after the browser cache was cleared. Odd. Thanks Share this post Link to post Share on other sites
buellwinkle 0 Posted January 5, 2014 Did you set IP address in compatibility view mode? In IE 11, go to the gear icon above, select Compatibility View settings and add the camera IP to the list. Share this post Link to post Share on other sites
parrotone 0 Posted January 5, 2014 I am running IE10 and it works (HTTP & UDP) with or without Compatibility View. I also get the same result in IE with the Live View Parameters Protocol. HTTP & UDP work. TCP & MULTICAST do not work. Thanks Share this post Link to post Share on other sites
zeoclang 0 Posted January 5, 2014 I was able to clear up all the issues I had by going to Tools -> Internet Options -> Advanced -> Reset. Share this post Link to post Share on other sites
