cysklement 0 Posted February 12, 2014 Hi, I had a client who bought a dell optiplex 9020 and use it as a cctv system recorder. Somehow the pc always hang at the cctv interface screen when the user runs the software. I had no idea what was actually the problem with this Optiplex 9020 system. Could you help me please? He had actually tested it with older type of dell optiplex 9010 but it seems working fine but not in optiplex 9020. I had also reformat the optiplex 9020 pc and reinstall all the drivers but it seems that it doesn't solve the problem as well. The client has been using evermedia nv5000. This is the specification of the PC. Processor: Intel® Core i7-4770 CPU @3.40GHz Memory: 8.00GB Graphics: Intel® HD Graphics 4600 Windows: Windows 7 32 bit Processor cores : 4 Harddisk size 1tb. Total available graphics memory: 1563MB DirectX 10 Network Adapter Intel® Ethernet Connection 1217-LM Share this post Link to post Share on other sites
jjp2014 0 Posted February 12, 2014 what is the firmware version that you are using.... has that been updated since upgrading the hardware? Share this post Link to post Share on other sites
jjp2014 0 Posted February 12, 2014 Here is the specs i Found... http://www.averusa.com/surveillance/products/hybrid-capture-cards/nv5000.asp Share this post Link to post Share on other sites
cysklement 0 Posted February 12, 2014 what is the firmware version that you are using.... has that been updated since upgrading the hardware? "Hi, Did u mean the firmware of the pc or the evermedia card?Thanks, I will look forward to your reply. Share this post Link to post Share on other sites
tomcctv 190 Posted February 12, 2014 Hi. All avers SA /NV are duel monitor Sounds like you only have built in graphics ( which is only used for second monitor) for emap - playback - if used But main OSD needs to be from a added graphics card Share this post Link to post Share on other sites
