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Samsung SD 1650 - Final set up questions

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I have just managed to set up my DVR with my Netgear router. However, I have a couple of issues and would appreciate some guidance. I manage to make the connection via dyndns but the camera images don't load - the image area of the viewer remains black and the viewer shows that the connection is OK but that there is "no response". I don't think there are any firewall issues, I have opened the port in the incoming and outgoing side. Do I have to use the downloaded viewer or can I use a dedicated viewer? TIA

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