chynatown 0 Posted May 3, 2014 Hello, This is my first post on this board, and I was wondering if I could ask for some help? Here are a list of items that I'm currently using; Honeywell HRG8 DVR Linksys E4200v2 Router Iphone 5s with the HRG app My issue is, I've port forwarded my router so I can view my camera's on my iPhone, but when I leave my house and try to view it on my phone it doesn't work. When I open the app, I get a warning "Failed to login device; DVR network connect failed'. Any help would be greatly appreciated!!! Regards, Share this post Link to post Share on other sites
ssnapier 0 Posted May 3, 2014 What address are you using to connect to the DVR when you leave the house? Share this post Link to post Share on other sites
chynatown 0 Posted May 3, 2014 I just set up one address 192.168.1.XXX. I can't remember if the HRG app on my iphone asked me for an address. Please forgive me as this is all new to me....... Share this post Link to post Share on other sites
ssnapier 0 Posted May 3, 2014 That is your internal IP address, you need your public IP address to access it from outside of your home network. Here is a very crude diagram that I came up with to show folks how this works, bear in mind that the port number I just was random, yours will be whatever you chose. You can find your public IP address here: http://www.whatismyip.com/ Share this post Link to post Share on other sites
