fldjs 0 Posted May 10, 2014 hey guys maybe you can help before I call Qsee and wait acouple of hours on hold. I have power to a good working camera but the picture wont show up on app. I have trouble shooted by replacing cam, cable, other channel etc but no picture on app. I have both qsee and supercampro apps and the same thing: no picture. WHAT I DO GET ON THE APP IS A GREEN LIGHT DOT AS OPPOSED THE THE BLUE LIGHT DOT. Maybe its a matter of getting the app to work but I cant figure it out. Please help. Thanks John also when i pull up the cameras on my tv, it doesnt state "VIDEO LOSS" like on a channel not being used. very strange. Share this post Link to post Share on other sites
tomcctv 190 Posted May 10, 2014 Hi. To save hours on q-see support you are best starting to find problems from the start. Even reading your post makes it hard to find a place to start. Does camera show on dvr ? Has camera ever worked ? Can you give more info on cable used and length of cable also type and size of power unit Share this post Link to post Share on other sites
QSee 0 Posted May 14, 2014 Hello, my name is James with Q-See Support. I am sorry to hear that your camera is not coming up on the app, are other cameras on the same system working? Can you see cameras on the DVR monitor? If the problem persists please use http://bit.ly/OLlVcl to submit a question and I would be happy to further assist you. Share this post Link to post Share on other sites
