tyron_laidlaw 0 Posted June 5, 2014 HI GUYS, i have a sunluxy h.264 dvr and the manual is very basic and doesn't give any information on troubleshooting or problems that rise. my dvr isn't recording, every time i try to play back it comes back with a message saying " the following channel has no file" can someone please help me as i need this problem resolved asap thanks Share this post Link to post Share on other sites
scott9951 0 Posted June 8, 2014 hello, did you solve this problem as mine is saying the same Share this post Link to post Share on other sites
tyron_laidlaw 0 Posted June 8, 2014 Hi Scott, no I didn't. But I have someone looking at the problem tomorrow who knows how to fix. So I will post when he has sorted and let you know if you wish ? Tyron Share this post Link to post Share on other sites
scott9951 0 Posted June 8, 2014 Thanx I'd appreciate that a lot Share this post Link to post Share on other sites
Numb-nuts 1 Posted June 8, 2014 does your cctv desktop look like this Share this post Link to post Share on other sites
Numb-nuts 1 Posted June 8, 2014 (edited) Yep Okay then it's almost identical to a QVIS interface. Can you tell me what the remote client software is on your CD is it CMS or PSS. or open the network menu and say what the default media and mobile monitor ports are. Thi si just to identify the sGUI closer. then I can help you. to start with log into the admin account and right click select record mode to ensure recording is enabled on the channels you are using select 'schedule' and save PS: The default admin password is blank (and dont forget to log-out when you are finished) Edited June 8, 2014 by Guest Share this post Link to post Share on other sites
tomcctv 190 Posted June 8, 2014 Hi. Sunlux pss will not work with your unit First thing you need to check is .... Does your dvr have a hard drive fitted ??? Share this post Link to post Share on other sites
scott9951 0 Posted June 8, 2014 Yes it has a hdd, I can here it spin up on a reboot Share this post Link to post Share on other sites
scott9951 0 Posted June 8, 2014 All I can find for mobile port is a number 6003 Share this post Link to post Share on other sites
tomcctv 190 Posted June 9, 2014 Yes it has a hdd, I can here it spin up on a reboot Hi. Then next thing to check is your sata connection ....... These can come loose in shipping Share this post Link to post Share on other sites
scott9951 0 Posted June 9, 2014 i was just thinking that as this reply came. didnt want to open it as its new & would void any warranty if there is any. tried that still the same. when i boot it up hdd light flashes on then goes out. if i go to hdd management no hdd is showing. in the top left of the screen it shows a small hdd with exclamation mark Share this post Link to post Share on other sites
tyron_laidlaw 0 Posted June 9, 2014 Hi Scott. Mine is doing the exact same thing in what you just mentioned. Have you got the sunluxy h.264 dvr? I emailed the seller. And they do not have a hdd in them ! Very disappointing I know ! I have since contacted them and sent back the item and am getting a new one with a hdd already installed ! Haha ! What a mess around ! Share this post Link to post Share on other sites
scott9951 0 Posted June 9, 2014 mine is the sunluxy h.264 dvr which has a HDD already installed. i have emailed the seller & he replied that he has mailed sunluxy & will send me there e mail when he gets it Share this post Link to post Share on other sites
tyron_laidlaw 0 Posted June 9, 2014 Ok, in that case have you tried setting it up what to record in the settings? E.g motion recording? You have to do it individually for each individual camera. Have you tried that? Or would you like me to post a video link on how to do so ? Share this post Link to post Share on other sites
scott9951 0 Posted June 9, 2014 ive tried every setting i can find. id like a look at that vid plz Share this post Link to post Share on other sites
Numb-nuts 1 Posted June 9, 2014 SCOTT I PM'd you a user manual very detailed with some instructions. Share this post Link to post Share on other sites
madmak16 0 Posted September 21, 2014 Hi I have had my Sunluxy H.264 for a while now and I cannot get it to record. I have attached HDD and the blue light is on, camera feeds are on. I have no idea how to setup even continuous record, and would really like Motion record to work. If I walk in front of the cameras the green man appears I guess indicating motion! But no recording. If I go into playback, it says no recording file found (or similar) Thanks in advance Share this post Link to post Share on other sites
scott9951 0 Posted September 21, 2014 Mine turned out to be a knackered hdd. It did everything except record & playback Share this post Link to post Share on other sites
ANTMC116 0 Posted February 1, 2015 Yes it has a hdd, I can here it spin up on a reboot Hi did you ever sort your recording problem out on your dvr, because im having the same problem Share this post Link to post Share on other sites
scott9951 0 Posted February 1, 2015 IT was a knackered hdd Share this post Link to post Share on other sites
Guest Posted November 21, 2018 I have installed the HD but its not working. Every time i boot up the box it says to AUTO FORMAT the disk, and when I format it does not work. The Status of the HD is giving me ERROR .. pLease Help Share this post Link to post Share on other sites
