catseyenu 0 Posted July 17, 2014 (edited) Email of events with pic attached from 2032 cam was working. Email settings did not change. Events email from NVR & IVMS 4200 with same email config. works but they don't seem to see or trigger on the camera's extra intrusion features (virtual plane traversal, & intrusion detection in particular). I've enabled the 2032 debugging, using commands: # setDebug -m EMAIL -l 6 -d 111 # outputOpen Test from camera: [07-17 11:28:04][OTHER][ERROR]The str_ipv4(smtp.gmail.com) form not accord with IPv4! connect server_name=smtp.gmail.com, port=465 SSL init SSL connect init_mail_sender hello login received not expected response. received=250-SIZE 35882577 login: Server authentication error initial mail sender failed, ret=-18 SSL free Opened IVMS-4200, control panel, remote config of NVR, test email and get success. Still using IVMS-4200, remote config of camera, test email and get success. Back to browser, test camera email... success! Test again failure. Debug output: [07-17 13:27:31][OTHER][ERROR]The str_ipv4(smtp.gmail.com) form not accord with IPv4! connect server_name=smtp.gmail.com, port=465 SSL init SSL connect init_mail_sender hello login sendHeader sendContent sendEnd fini_mail_sender quit close fd: 66 ssl shutdown SSL free [07-17 13:30:24][OTHER][ERROR] checkUserIdValid is ERROR [07-17 13:30:24][SYSLOG][ERROR]Invalid userID 1513388852 [07-17 13:30:24][CAPA][ERROR]get_alarm_capability CAPATYPE_NOT_SUPPORT [07-17 13:30:24][SDKCMD][ERROR]CAPATYPE_NOT_SUPPORT, capabilityType = 10 [07-17 13:33:03][OTHER][ERROR]The str_ipv4(smtp.gmail.com) form not accord with IPv4! connect server_name=smtp.gmail.com, port=465 SSL init SSL connect init_mail_sender hello login received not expected response. received=250-SIZE 35882577 login: Server authentication error initial mail sender failed, ret=-18 SSL free Anyone see anything that I'm missing or have any suggestions? Edited July 23, 2014 by Guest Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 I'm having exactly the same problem here across 3 cameras. After having to reboot PCNVR several times email no longer sends from the cameras. I've even reset one the firmware on one of them to no avail. Have you managed to fix this catseyenu? Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 All was working again (I have no idea why) until yesterday afternoon. I did something with IVMS-4200 and she went udders vertical again. I can't seem to grasp which interface is in charge of this system. All email settings are the same & haven't changed in either the camera's set up or in IVMS-4200. I am seeing blocked packets from the camera's to what looks like the NVR's POE subnetwork 192.168.254.1 even though the NVR has been manually set to 192.168.1.10. Still looking.... Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 Thanks. Did you do anything to get it working again, or did it just spring into life after a period of time? Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 I have no idea why it sends email alerts or doesn't. As previously noted, I see blocked packets in my firewall log from the cameras to the .254 subnet which is no longer used. 06:10:07.524300 LAN 192.168.1.12 192.168.254.1 UDP 07:42:15.792539 LAN 192.168.1.12, port 8000 192.168.254.1, port 55709 TCP Share this post Link to post Share on other sites
klipsch 0 Posted July 23, 2014 I think it might be a change that gmail is pushing out. I have e-mail alerts setup to send to gmail on motion detection and it also abruptly stopped working yesterday (22nd) afternoon. Turned on debug and I'm getting the same exact error. Are there any other e-mail providers that accept Hikvision alert e-mails? Thanks! All was working again (I have no idea why) until yesterday afternoon.I did something with IVMS-4200 and she went udders vertical again. I can't seem to grasp which interface is in charge of this system. All email settings are the same & haven't changed in either the camera's set up or in IVMS-4200. I am seeing blocked packets from the camera's to what looks like the NVR's POE subnetwork 192.168.254.1 even though the NVR has been manually set to 192.168.1.10. Still looking.... Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 I think it might be a change that gmail is pushing out. I have e-mail alerts setup to send to gmail on motion detection and it also abruptly stopped working yesterday (22nd) afternoon. Any links to info on this? It started working though test buttons still fail. where's the "pulling my graying hair out" emoticon? FWIW I'm reading a post that claims you might want to use your ISP's mail. viewtopic.php?f=12&t=34524 Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 Note: I did uninstall IVMS-4200 v2 and installed IVMS PCNVR. I suspect this is what's controlling the alerts. As inconsistent and troublesome as the Hikvision software interfaces are I would have trouble recommending Hikvision if it weren't for their killer cameras. People may want to avoid Hikvision NVRs until (if?) they work some of the bugs out. Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 I think it might be a change that gmail is pushing out. I have e-mail alerts setup to send to gmail on motion detection and it also abruptly stopped working yesterday (22nd) afternoon. Turned on debug and I'm getting the same exact error. It's not a gmail change. I've tried with gmail, yahoo, outlook.com and my ISP and all fail. Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 2 more notes of interest. CBX: "Email alerts are handled by the camera control binary davinci (which does pretty much everything)." viewtopic.php?p=241216#p241216 aussiephil" "...it's a issue with the Firmware not including a DATE Header in the email and my default SMTPD config checking for basic headers Error Message in log file 2014-01-30 23:53:02.504585500 22441 552 Mail with no Date header not accepted here." viewtopic.php?p=240387#p240387 I suggest uninstalling IVMS-4200 v2 & trying IVMS-4200 PCNVR v1.03 Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 I suggest uninstalling IVMS-4200 v2 & trying IVMS-4200 PCNVR v1.03 I'm running PCNVR v1.03 and it fails to send emails also. PCNVR has somehow screwed up the sending of emails direct from the camera also. Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 I'm running PCNVR v1.03 and it fails to send emails also. PCNVR has somehow screwed up the sending of emails direct from the camera also. I know, right? It's like a trojan that takes over. Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 I put some logging on my firewall. Each camera is definitely making a connection to the smtp servers. A wireshark trace from PCNVR shows the same - the SSL handshake succeeds but the connection then bombs out, closed by PCNVR. I suspect the same is happening with the cameras, though why it has suddenly started is anyones guess. Share this post Link to post Share on other sites
catseyenu 0 Posted July 23, 2014 Notes: PCNVR_Server_Log001.log 2014-07-23 12:07:03 recv command id = 10200 2014-07-23 12:08:44 [CEmailProcess::SendEmail] email address 1 error 2014-07-23 12:08:44 [CEmailProcess::SendEmail] email address 2 error 2014-07-23 12:08:44 [CEmailProcess::SendEmail] email address 3 error 2014-07-23 12:08:44 [CEmailProcess::SendEmail] construct to_count is -1. ssnapier: "Some of the lower end NVR's will not accept SSL for email..." viewtopic.php?p=245409#p245409 Share this post Link to post Share on other sites
Scoobs72 0 Posted July 23, 2014 Success! Email using GMX works, even with SSL enabled. Gmail, yahoo, Outlook etc still don't work, so it's looking more like a compatibility issue with the cameras email client and multiple providers stmp servers. Share this post Link to post Share on other sites
earth777 0 Posted July 23, 2014 Hello all, I am also affected by this issue. Have 8 HikVision Cams connected to a Dahua NVR. the Cams stopped sending email alerts as of July 22nd 6 AM PST. I still getting alerts from NVR such as disk full so the GMAIL SMTP SSL ports is still working. but the cameras do not send any alerts and they fail the test. I have spent 4 hrs debugging the issue but with no luck. Please let me know if you figure it out. It seems it has to do with the way HikVision is authenticating based on the emails above although it is not clear what is causing the issue since the camera firmware is still the same for over a months. I am going to try an older firmware to see if it makes a difference. Share this post Link to post Share on other sites
afschmitt 0 Posted July 24, 2014 I am having the same issue but I am not using an NVR. Upgrade them to 5.1.6 and the camera alerts, which were working in GMail just stopped working. I think it might be a bug in the new camera firmware. Share this post Link to post Share on other sites
catseyenu 0 Posted July 24, 2014 Success! Email using GMX works, even with SSL enabled. Gmail, yahoo, Outlook etc still don't work, so it's looking more like a compatibility issue with the cameras email client and multiple providers stmp servers. The question remains, why does gmail seem to be intermittent? Share this post Link to post Share on other sites
catseyenu 0 Posted July 24, 2014 I am having the same issue but I am not using an NVR. Upgrade them to 5.1.6 and the camera alerts, which were working in GMail just stopped working. I think it might be a bug in the new camera firmware. Anyone know how to test for this? A little OT, is it my imagination (or ignorance) but do I see a newer version of IVMS-4200 PCNVR (EN_IVMS-4200_PCNVR_v1.03.06.02) on the Russian site than what's up at the US site? Google translated link: http://translate.google.com/translate?u=http%3A%2F%2Fwww.hikvision.msk.ru%2Fsearch%2F2013-02-06&hl=en&langpair=auto|en&tbb=1&ie=UTF-8 Updates:1 Support set RTSP and HTTP ports 2 Support import the database from iVMS-4200 3 Support IPv6 4 Support No-ip 5 Support sub stream recording 6 Support go to the accurate time during video playback 7 Other changes Direct download: http://hikvision.msk.ru/download/software/en/EN_IVMS-4200_PCNVR_v1.03.06.02.zip Share this post Link to post Share on other sites
Scoobs72 0 Posted July 24, 2014 A little OT, is it my imagination (or ignorance) but do I see a newer version of IVMS-4200 PCNVR (EN_IVMS-4200_PCNVR_v1.03.06.02) on the Russian site than what's up at the US site? Yes, I've been running it for the past week or so. I couldn't actually see any improvement from the previous version though. Share this post Link to post Share on other sites
catseyenu 0 Posted July 24, 2014 Looks like the Chinese handle the manufacturing and the Russians the programming. Share this post Link to post Share on other sites
MaxIcon 0 Posted July 24, 2014 Lol! What could go wrong? I guess it's better than Russian manufacturing and Chinese programming! Share this post Link to post Share on other sites
catseyenu 0 Posted July 24, 2014 Some how or another I have email alerts back but have lost Traversing Virtual Plane Detection. It also keeps robbing my OSD custom color settings. FML... Share this post Link to post Share on other sites
earth777 0 Posted July 25, 2014 Hi all, I am still not been able to get email alerts to work again with gmail I am not sure if everyone is back online or not but I keep getting Test Failed I tried going to a prior firmware but it did not help. I hope that google did not block my ip due to excessive number of events reported by my 8 cams. Share this post Link to post Share on other sites
Scoobs72 0 Posted July 25, 2014 Hi all, I am still not been able to get email alerts to work again with gmail I am not sure if everyone is back online or not but I keep getting Test Failed I tried going to a prior firmware but it did not help. I hope that google did not block my ip due to excessive number of events reported by my 8 cams. Have you tried another provider, e.g. GMX ? It only takes a few minutes to set up an account with GMX. GMX is working fine for me, after Gmail stopped working. Share this post Link to post Share on other sites
