Milestone Xprotect Error

[arashkhan 0]

Hello

we are running Milestone X Protect Professional with about 10 Axis IP Cameras

and we have the server setup and all cameras are connected and archiving/recording properly

The problem is some times for 2 of remote cameras we are giving an error from the client that says " The server has lost connection to the camera" and

when i look at the recordingserver log i see this error :"cannot retrieve serial number".

when i open a Web page and login to camera and problem will solve

for some days!.

Any ideas how can i solve the problem totally?

[buellwinkle 0]

We had a problem of it losing connection to cameras, but Milestone offered patch and it's stable now. Call support.

[arashkhan 0]

which version of pack they offered to you?