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GJim

Problems programming PTZ address on Swann camera

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I'm in Florida, trying to help some folks in Nebraska.

 

Before I left Nebraska, we installed two new Swann cameras (PRO-751) and a new Swann DVR (DVR8-3200).

 

Both cameras came, of course, programmed for address 001.

 

The PTZ controller, necessary to reprogram the address was backordered - thus, I was not able to program the address of the second camera. Since I left, the PTZ controller has arrived. The manager, there, is fairly technically competent - I believe he is following the programming instructions correctly.

 

However, we are unable to get the one camera to take a different address (004 preferred).

 

Anyone have these difficulties programming the Swann cameras?

 

Any help greatly appreciated.

 

G-Jim

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