Hikvision DVR restarts when clicked PTZ in Camera settings.

[kevindx 0]

Has anyone come across this problem ? when clicked on PTZ in MENU, the DVR restarts.

 

The DVR is 7208 HVI-SH.

 

I had same problem months ago, i fixed it by upgrading new firmware. I am not sure about it.

[abdelm01 0]

Sounds like a software issue. Try to reload the FW again and see what happens. Here is the latest FW.

 

 

Baseline Firmware_DVR (DS-7200HVI-SH,7204HWI-SV)_EN_STD_V2.2.4_build141206:

 

http://overseas.hikvision.com/en/download_89.html#prettyPhoto

[kevindx 0]

Thank you the problem was solved, it was firmware issue. updating firmware using TFTP fixed the problem.