Intellex DV8000 not shutting down or starting

[mdineen 0]

Hi all

 

A peculiar problem here

 

Will briefly outline the issue

 

We have had a DV8000 operating for years without any issues. Recently it started to throw an error on the main (system) disk saying the drive was corrupt, so no longer could record.

 

We purchased a used DV8000 and plugged it in today and ran the unit and all was fine except we had to exit to Windows to manually set an internal network address (Win 2000). Exited to Windows no problem and then realised we had no keyboard plugged in as we always use the onscreen keyboard in Intellex. Exited from Windows and the machine just sits there and does nothing.

 

The monitor goes on standby

The cd drive light is CONSTANTLY lit as if its trying to read something although there is no disc present

 

We left it for maybe 10 minutes and nothing happened, so powered it off and left it off for 10 mins. Tried turning on again, using switch on back, removed and replaced power lead, used front power button, used front reset button....absolutely nothing......Switched unit off again and left for a few minutes and turned on and immediately it booted up and we continued and exited to Windows with keyboard attached and changed the IP address settings in Windows 2000. Went back into Intellex and tried to connect over network, but no luck, so decided to shutdown the system and reboot to make sure router assigned address ok

 

What followed was a repeat of above, BUT, it went on for 3 hours, changed power supply and used power supply from old unit, no change, put power supply back, mouse in, mouse out, keyboard in, keyboard out, changed ram with old unit, no luck.

 

Finally gave up, and the best way I can describe it is it is almost like the machine is still shutting down, although the monitor is in standby and the cd light is constantly on. Reset buttons, switch on back, power lead, everything, and not once could we get the unit to power back on. It doesn't even go to the initial boot stage with blinking curso where normally the BIOS details would be displayed on a pc

 

Have tried various searches all over the internet but NOTHING seems to describe what is happening here!!!

 

Now I know I have supplied very little detail regarding versions etc as I am no longer at the works, but surely somebody has seen this before and has some idea what could be happening??? I am totally stumped and would really appreciate any feedback

 

Thanks

[CCTV_Suppliers 0]

Since you mentioned that operating system is Win2000, it is a version 3.0 through 3.2... and the version will not be causing these issues anyway. I don't think this problem has anything to do with power supply either.

 

You are giving a hint that after you change the internal IP addresss, it starts acting up and seem like it is looking for some information from CD, since CD is constantly lit after changin internal IP address.

 

Lets try few things first - check the BIOS boot sequence... make sure it is set to recognize the main drive to be first in order for boot... plug in an actual keyboard and a mouse for testing purposes. Once it start booting and goes to Intellex software, then exit to go to desktop.

 

Go to system drivers section and make sure all the drivers are set correctly... Also, go to network section and make sure the that is it recognizing the correct driver and that MAC address is native and has not been user changed.

 

When you see that CD is lit while changing anything, that means the system is looking for some sort of a driver or a validation of version change or trying to confirm the network driver/IP change... if for whatever reason you do not adapt to required change request, then the system hangs... thus becomes unstable.

 

Please get back to us with some answers after trying all the above recommendation and lets see where this goes. Worst case scenerio, you may require to restore the entire system again.

 

Hope these recommendations are helpful.

[mdineen 0]

Hi. Many thanks for the reply.

 

The following day we powered it on and it started right away and has been running since so I really don't understand what the issue was.

 

The only thing is, when it was restarted it didn't have both drives connected. We must have left off power lead off the second one while trying all the changes. This makes me think it could be power related as it was able to start again when all devices were not attached.

 

Anyway we decided to leave it run and see if this replacement system would work ok for fear that if we reboot to add second drive we will have same issue again.

 

So, in the meantime, it seems to be running fine and recording, but we now have an issue on 2 laptops where they now receive an error message about duplicate Network Client product ID.

 

Any suggestions as to what would cause this or how to overcome this problem? The same pcs and laptops that were accessing the old system for years are still identical. No new pc or laptop etc

[CCTV_Suppliers 0]

Glad to hear that Intelex is working... just to be on the safe side, change the power supply if you can.

 

As for both laptops giving you an error - seems like you installed the Network Client with the same license or may have had older license and since you upgrade, it sees it as a duplicate... the only solution is to get another Network Client, as there is no going around it.

 

Good luck.