mobile stream freezing aftr 3sec

[dell 0]

Hello guys,

İ'm new to this forum and have a problem.

 

İ've installed a cctv system for one of my clients.

Almost everything is working perfect except mobile view.

 

All the ports are forwarded correctly and visible for canyouseeme.org

 

When the mobile device is connected to the local network(wifi) with the same network as the dvr then everything is running fine.

 

İt works even when i try to connect to the external ip address:port of the dvr.

 

But once i disconnect my mobile device from the wifi and use my mobile data or another wifi somewhere else it connects to the dvr streams for 10-15 seconds and then freezes just after that when i disconnect and reconnect it streams for 1-3 seconds and freezes.

When i try to connect for the 3rd time it doesn't connect anymore.

 

But after a while same story repeats.

 

So:

Mobile(wifi)->connect dvr local ip address works

Mobile(wifi)->connect dvr extern ip address works

Mobile(mobile data)-> connect dvr extern address freezes after couple seconds

 

Exactly same issue is also happening for the computer software.

 

Mobile and local internet speed is somewhere 30-40mbps uplink somewhere 10-20mbps

 

İs there someone who can help me

 

Thanks

[Boogieman 1]

What system?

[dell 0]

Video Input: 8 Channel x 960H, BNC

Video Code Resolution: 960H

Audio Input: 4CH RCA

CVBS Ouput: 1CH, BNC; Resolution: Pal: 720 x 578 (D1) NTSC: 720 x 480 (D1)

HDMI Output: 1 ch HDMI; Resolution 1920 x 1080P/60Hz

VGA Output: 1 ch VGA; Resolution 1920 x 1080P/60Hz

Audio Output: 1CH, RCA

Video Compression Stanard: Standard H.264

Video Frame Rate: pal: 25 fps; NTSC: 30 fps

Video Code Rate: 64 Kbps -3.0 Mbps, 10 ranges optional

Data Stream Type: Audio and Video stream / video stream, support availiable bit rate (VBR) / constant bit rate

Dual-Stream: Support

Audio Compression Standard: ADPCM

Network Interface: RJ45 10M / 100M Auto-adapt Ethenet port

Operating System: Embedded Linux Operating System

[Boogieman 1]

Not the specs...what is the brand and model?

[dell 0]

ZXtech silver 8ch 200fps

[dell 0]

Anyone idea?

Could it be something with the modem?

The dvr is working perfect and also when i connect with my mobile through the local wifi.

 

Please help

[dell 0]

THANKS for your attention and amazing help guys -_-,

I've solved it by my own.

 

for the one who will have the same issue in the future.

the problem was the firewall of my modem. it gave access through the ports but it was blocking the packages(the live stream is transferred in small packages through the modem)

 

I just found the issue, now see how to solve it because the modem/ISP doesn't allow to lower the security level or disable the firewall.