gibbo 0 Posted January 26, 2015 I have two cameras IPC-HDW4200S (firmware 2.420) and a NVR NVR 4104P (Poe) (firmware 3.2300.VT00.0.R). Cameras are connected both to the NVR integrated poe switch. After some days (5-7) both the cameras lose the connection. In the NVR log i can read the messages "REMOTE INFO" and the cameras starts to LOGIN and LOGOUT. Any suggestion ? Could be a firmware problem ? After a software reboot of the NVR the cameras start to work properly... Share this post Link to post Share on other sites
brebenac 0 Posted February 11, 2015 I have two cameras IPC-HDW4200S (firmware 2.420) and a NVR NVR 4104P (Poe) (firmware 3.2300.VT00.0.R). Cameras are connected both to the NVR integrated poe switch. After some days (5-7) both the cameras lose the connection. In the NVR log i can read the messages "REMOTE INFO" and the cameras starts to LOGIN and LOGOUT. Any suggestion ? Could be a firmware problem ? After a software reboot of the NVR the cameras start to work properly... Check (and change if needed) IPV6 address of nvr and cameras. If identical then there might be a problem of conflict. Also, create and use a different account (reusable) to allow nvr to connect to cameras (user might be locked). Share this post Link to post Share on other sites
gibbo 0 Posted April 15, 2015 I have two cameras IPC-HDW4200S (firmware 2.420) and a NVR NVR 4104P (Poe) (firmware 3.2300.VT00.0.R). Cameras are connected both to the NVR integrated poe switch. After some days (5-7) both the cameras lose the connection. In the NVR log i can read the messages "REMOTE INFO" and the cameras starts to LOGIN and LOGOUT. Any suggestion ? Could be a firmware problem ? After a software reboot of the NVR the cameras start to work properly... Check (and change if needed) IPV6 address of nvr and cameras. If identical then there might be a problem of conflict. Also, create and use a different account (reusable) to allow nvr to connect to cameras (user might be locked). Thanks. I use IPV4 and not IPV6. I have seen that before the problem starts, there is a shutdown of the nvr without any reason. The nvr is connected to a UPS power supply backup system. Any suggestion ? Share this post Link to post Share on other sites
mkkoskin 0 Posted April 15, 2015 Do you have auto reboot from auto maintenance enabled? This would cause it to disconnect every 7 days. Share this post Link to post Share on other sites
gibbo 0 Posted April 15, 2015 Do you have auto reboot from auto maintenance enabled? This would cause it to disconnect every 7 days. Thanks for your answer ! I disabled the auto reboot because I thought it was cause of the problem, but it isn't..... Share this post Link to post Share on other sites
