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quovadis

Help required to solve remote access issue

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Hi can anyone help....

 

Set up a DVR and checked portforwrading requirements

 

Set and checked with IP ports are correct and open

 

Set up DVR checked DHCP and checked configoration details , and made a note

 

restarted

 

changed DVR to static

 

checked configuration made notes

restarted

 

Checked configuration , and restarted again to see if there are any chabes

all ok

 

I ping DVR and all packets received ok

 

Use browser and can locate and see DVR on PC and also all the camera pictures

 

 

Ask IP provider if they can see the DVR externally via the router and they confirm they can

 

I go to work try the IP address of the DVR and it cannot connect , further delving tells me the dvr will not accept the connection ( or words to the effect)

 

THE DVR settings are :

 

Media : 09000

Web Port : 8080

IP 192 168.000.102

Subnet 255.255.255.000

Gateway 192.168.000.001

DNS1 192 168 000 001

DNS2 000.000.000.000

UPNP: ON

 

 

The only thing I do see is that the router shows DVR at 192 168.0.102 , where the DVR says 000.102 .. I cant change this

 

What else could you suggest I do to find the issue with this DVR .... ?? It has worked well before but cannot for my life get to the problem this time

 

any help really apreciated

 

regards

 

Paul

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IP addresses: 192.168.0.0 – 192.168.255.255 are private and are not publicly routable. Did you try using the external ip address?

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You need to be using your public IP address to access the route from outside your network. The address you posted is your internal IP that is issued by the router. The address you are looking for is the one your ISP gives to you and the IP that is seen as you by the rest of the world. Here is the graphic I share with people when the topic comes up (do a search, it comes up a LOT!)

 

246779_1.png

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DNS1 192 168 000 001

DNS2 000.000.000.000

UPNP: ON

 

any help really apreciated

 

regards

 

Paul

 

Your Domain Name Server is the same as your gateway. Try changing that to your ISP's DNS or use google DNS 8.8.8.8 or 8.8.4.4

 

Also ensure your router is forwarding port 8080 to 192.168.0.102

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