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Genetec - server lost

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Has anyone ever seen the message "Server lost" followed by a GUID in the Windows Event Viewer Genetec log? If so, have you ever got to the bottom of what causes it?

 

We are seeing these, usually at the same time as cameras on one or more archivers fail over to these backup archiver.

 

E

Running 5.2 SR6

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How is your system configured? Are both the Archive and Directory Servers on-site or do they span a gateway?

The "Server lost" message plus cameras failing over to another Archiver sounds like network issues.

How often does this happen?

What other programs or services are running on the Directory or Archiver servers?

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