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IDMSS Plus Failed to Connect

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Hello all- Need help. I had cameras and DVR installed in a home in Mexico. My installer gave me setup information for IDMSS. It worked for about 2 weeks and now I get "failed to connect".

He tells me that he can connect and that it must be my internet. I have deleted the app and tried setting it up again many times. Any suggestions?

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What type of connection are you using? P2P or IP/Domain?

 

I think that P2P is failing because my clients are complaining. Maibe is saturated

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I'm not sure how to do that. My installer in Mexico gave me a SN. I've attached his screen shot. I can login while in Cali, but not Texas.

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I tried channel 0, but I still fail to connect. Any other thoughts? I appreciate that you have been willing to help.

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