avcctvuser 0 Posted March 31, 2015 i bought a hikvision dvr from local store, then i try to setting it up, at first everything success in setting open port for router and register in hik-online.com set the domain all is success, i try play in lan via browser also no problem. then the problem come from when i am access from www.hik-online.com/, it redirect to my isp ip xxx.xxx.xxx.171: and it's a blan page, then i see in hik-online.com device management the dynamic ip is xxx.xxx.xxx.171, when i'm asking my isp, he said my ip public is xxx.xxx.xxx.4 so i tried access in xxx.xxx.xxx4: it's success to login page. and i think it's done, but later when i want to access cctv from mobile app "iVMS-4500" i got a problem. i go to setting devices add with data : registermode : HiDDNS server add : www.hik-online.com devicename : set the correct username and password after that i click "Start Live View" and it got "Connection Failed" i think the "Connection Failed" come from different dynamic problem. is there any solutiion to change ip dynamic in www.hik-online.com? sorry for my bad english Share this post Link to post Share on other sites
jazzar 0 Posted March 31, 2015 did you port forward the rts port as well as port 80 Share this post Link to post Share on other sites
avcctvuser 0 Posted April 1, 2015 i already foward the port. i already can access from xxx.xxx.13.4:3xxxx but in www.hik-online.com my dynamic ip is xxx.xxx.13.171:3xxxx when i click in www.hik-online.com/xxxx it redirect to xxx.xxx.13.171:3xxx i want it to redirect to xxx.xxx.13.4:3xxxx untill now still couldnot access from iVSM-4500 app. Share this post Link to post Share on other sites
Securame 0 Posted April 1, 2015 When you go to http://www.whatismyip.com/ what do you get? xxx.xxx.13.171 or xxx.xxx.13.4? Also, are you trying the hik-online domain from inside your own network, or from outside? Share this post Link to post Share on other sites
avcctvuser 0 Posted April 1, 2015 i get xxx.xxx.13.171 but when i ask my isp he said the public ip is xxx.xxx.13.4 he said when i use proxy i got xxx.xxx.13.171, but the true when i use proxy i got xxx.xxx.13.129 when not use proxy get xxx.xxx.13.171 is there any other app to stream cctv without through hik-online? i access hik-online from outside networks. my friends sugget me to user MEye, then i try access using MEye android app, and set the ip xxx.xxx.13.4 with all port, it still not working, when i search in MEye it say need mobile port, and in hikvision doesnot have any mobile port. thanks for the help Share this post Link to post Share on other sites
Securame 0 Posted April 1, 2015 Then the problem is not with hik-online, but with your ISP, and whatever proxy method they are using. If http://www.whatismyip.com/ detects xxx.xxx.13.171, so will hik-online, and any other DDNS method you try to use (dyn.com, no-ip, etc). Do you have static IP? If so, just use always xxx.xxx.13.4 for connecting, and forget about the hik-online domain. If it is not static, ask your ISP how much they charge for static IP and consider geting it. And do not bother with meye. iVMS-4500 works fine, the problem you are having is with your public IP, you will have it fom a web browser, from iVMS-4500, and you would have it with any other method you tried to use. Share this post Link to post Share on other sites
avcctvuser 0 Posted April 1, 2015 Thanks all for the help, the problem already solve in iVSM-4500 setting have a Register Mode for custom IP so i set the address with xxx.xxx.13.4 with port 3xxxx and it work. Share this post Link to post Share on other sites
Securame 0 Posted April 1, 2015 That will do if you do have a static IP. Share this post Link to post Share on other sites