xavier4or 0 Posted April 17, 2015 Problem Statement: ACC5 doesn't successfully launch every time when computer is turned on. Background notes: * Remote viewing system (laptop), hard wired to network * About 10% ACC5 client doesn't successfully launch * Auto login to site enabled Temporary Work Around: * Launch Task Manager and kill the ACC background process. No ACC app listed, just background process * Re-launch ACC5 client. Thoughts? Share this post Link to post Share on other sites
ssmith10pn 0 Posted April 18, 2015 How much time are you giving it? It doesn't happen quickly from a cold boot or restart. Share this post Link to post Share on other sites
xavier4or 0 Posted April 20, 2015 I captured this again today and waited for about 5 mins - but ACC5 client never launched. It seems like the ACC5 client gets "stucked" in the Background Processes and never makes it to the Apps (referencing the Windows Task Manager). I thought about uninstalling and re-installing but thinking if I should send this to Avigilon to help capture what is going on. Share this post Link to post Share on other sites
cglaeser 0 Posted April 20, 2015 I captured this again today and waited for about 5 mins - but ACC5 client never launched. Do you have a large number of programs that are starting on login? If so, it could take 5 minutes for everything to settle down. Next time, give it a very long time before killing anything and see if it eventually starts. Share this post Link to post Share on other sites
ak357 0 Posted April 20, 2015 I captured this again today and waited for about 5 mins - but ACC5 client never launched. Do you have a large number of programs that are starting on login? If so, it could take 5 minutes for everything to settle down. Next time, give it a very long time before killing anything and see if it eventually starts. Hmm, now I understand even better why Avigilon do not sell to end users Share this post Link to post Share on other sites
