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donnexx

need help for configuration of ezviz software

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guys i need help for my ip camera wont using ezviz using mobile and desktop viewing

 

 

after i add the camera (cam model DS 2CD2132FI) on my account in ezviz

 

when i try to view the live streaming it will stock on 90 percent with label NETWORK NOT STABLE PLEASE WAIT.

but my network is stable i can view the cam using local ip on IE browser

i can also ping the ip of ipcam

REFERRING THE PICTURE BELOW

in attachment

 

 

 

hope you can help me with this

Untitled.jpg.7e9a38d6bc3c49a753b8de9e137becf7.jpg

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Im having the same problem on 2 cameras, it stays on 87% and gives me the message:

 

The network is not stable. Please wait a minute...

 

I have access on browser and app, but not on ezviz.

 

Anyone knows whats the problem here?

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