Login not working in client network

[senivarapumadhu 0]

Hi All,

 

 

I have two CP Plus dvr's installed in remote location.I am able to view cameras from my home and 3g network but i am unable to view cameras from my office network.

 

I tried through web , through gcmob(android) , and through Instaon but i am unable to view it from my office network.(contacted our office admin but they were helpless)

 

Through web it shows login failed , through android it shows login failed or timeout error and through pc application (KVMS pro) it shows unable to get device information .

 

Note : web , android , KVMS pro are working in my home and through 3g dongle.

 

After R&D I came to know that cp plus instaon cloud service is maintained by amazon so my office firewall(dell sonicwall) is blocking the services.

 

Please help me how to allow amazon services in my office firewall.

 

 

Thanks,

Madhu

Edited May 16, 2015 by Guest

[jazzar 0]

if it works on 3g from your phone then port forwarding set up must be ok so that leaves your office setup as the main suspect for your problem.