DVR-Max16 - CCTV login issues.

[MarkJohnson 0]

I am working on my brother-in-laws PC. He got a new Xfinity modem/router a month or so ago and lost access to his DVR completely.

 

I came up and figured out the Xfinity modem used 10.0.X.X instead of the old 192.168.x.x.

 

I set the DVR to use 10.0.0.99 and set router to use DHCP at the range of 100-252 or whatever weird max it had preset, so it wouldn't interfere with the DHCP range.

 

Now I get invalid password error and time outs and locked from DVR. I got to looking and couldn't login to my home server. So I setup the home server and can't login it remotely either.

 

I got to looking at network and it is reported as a public network in windows 8.1 pro. I set it to private, but still no go.

 

I'm, logging in as admin. password has only numbers and capitol letters and only 6 characters long.

 

Web login won't work at all, even in IE it asks for an activex app to run and still fails. maybe a compatibility issue with the DVR software?

 

Any ideas?

-=Mark=-

 

ps, it was working fine before comcast showed up.

[topchips 0]

Hi

 

Did your brother-in-law have a app or software running on one of his devices (ie: PC,Laptop,Tablet) that connects to the DVR? are the parameters change to the correct setting namely the Ip address, username and password, you can also check your firewall setting on your router,

 

first establish connectivity on that Ip address by doing a PING test

then check that the username and password is correct,

 

the DVR will lock after 3 failed login attempts , just restart the DVR and try again, getting a invalid password error has nothing to do with your network connectivity

hope this helps

 

Regards

[MarkJohnson 0]

Hi

 

Did your brother-in-law have a app or software running on one of his devices (ie: PC,Laptop,Tablet) that connects to the DVR?

 

He has an android mobile device or two he uses to log in remotely from work, but they won't log in. Well, he hasn't tried as he just got home yesterday and hasn't tried yet. I left yesterday before he got home and haven't contacted him yet.

 

are the parameters change to the correct setting namely the Ip address, username and password, you can also check your firewall setting on your router,

 

Yes, the router is properly configured. I allowed both the UDP and TCP ports to the DVR.

 

first establish connectivity on that Ip address by doing a PING test

then check that the username and password is correct,

 

I checked the password as I was able to log on with it to the DVR manually.

 

Ping wotrked fine and passed all tests.

 

the DVR will lock after 3 failed login attempts , just restart the DVR and try again, getting a invalid password error has nothing to do with your network connectivity

 

I rebooted the DVR and it said it was still locked.

 

hope this helps

 

Regards

 

I finally got it to log in with his username. For some reason I couldn't log on with his admin name remotely, but I could log in at the router with his admin account. I tried the following day with success logging in at the DVR with admin.

 

I don't think this will be an issue, but it would be nice if I could log in with admin remotely.

 

I will be going back up in two weeks for his birthday, so I will try again at that time if he wants me to, or he figures it all out himself.

 

and yes, this helps, thank you for your time.

-=Mark=-