DAHUA DVR: User "admin" locked by mistake

[staqi76 0]

Hi

 

restart you dvr and use PW 399360 on your admin account, let me know if it works, its the one time PW for today 06/08/2015

 

Regards

Hi dear, thanks for your prompt reply, but unfortunately the PW is not working. What should we do now?

 

Regards

[kingtechsolution 0]

HI there,

 

i need help as well

 

model number is NR-5004P-4

after i changed the admin password for my client, client forgot to change their password on the phone to view the nvr . so it got too many wrong attempts and locke the admin account.

I can still connect to nvr with Smart PSS on my pc , created a new user with admin rights but it cannot access to recorded video (playback) , there is no where or a button to unlock admin account.

 

please help.