Slow remote connection to only certain sites.

[mtsomt 0]

So first off i appreciate any input, because this will be the death of me

 

I work for a retail company in the US.

 

We currently have 5 standalone DVRs setup with separate static IPs provided by different ISPs.

-Each location either has a dedicated T1 1.5mbps or higher.

 

While trying to remotely access these DVRs from our HQ. (Our HQ has a dedicated 100mbps fiber)

-3 of the locations work perfectly fine. Running 1080p streaming

-2 of the locations have very intermittent connection or almost close to no connection at times.

-The configuration settings are all the same

-This may not be relevant, but the 2 non functional locations are running on VZW FIOS

-The 3 function locations are AT&T or Telepacific

 

Now here's the kicker.

These locations all work perfectly fine when accessed remotely from my house or elsewhere, which obviously leads me to conclude that there is something blocking the traffic within on HQ network.

 

We do currently have a Firewall/gateway/router in place, but even with all access rules open and all required ports open, we are still having the same consistent issue.

 

...

 

help

[topchips 0]

Hi

 

Does sound like the problem is either the isp or the HQ firewall, have they checked to see that all the ports are allowed through the firewall?

where your house is, does the isp have good coverage there?

 

Regards

[mtsomt 0]

The issue was resolved after power cycling all devices. firewall, router, switch, dvr EVERYTHING!!!!

 

POWER CYCLE EVERYTHING! is the the answer for all!

YES!