Lars_G 0 Posted October 27, 2015 Greetings. I'm helping a friend of my parental unit set up a CCTV system at home. It's going to be a 11 camera (8 domes, 3 EXIR bullets) system, all of these outdoors. I originally was looking at HikVision, working with 3Mp network cameras, and looking at a DS-7716NI-E4/16P NVR to record, plus going to put a raspberry pi with an HDD as a NAS hidden somewhere as a backup in case of NVR stealing/damaging. The thing is, I'd like to have access to the network cameras directly for some future ideas for the system, and I'm unsure whether the PoE switch in the NVR is bridged/switched with the LAN port (to allow direct access), so I tried asking Hikvision. Hikvision support motherhome wanted to know where I bought the NVR that I hadn't bought yet, after I told them I was considering Amazon they told me they couldn't support me, and to please help them stop unauthorized selling of their systems and denounce the sellers. So, I've tried contacting sales for latam (installation will be in latam, though purchase will surely be in the us), and just got a boilerplate email wanting all of my contact and identification data to "avoid hysteretics".... so.... out of the window with Hikvision. I originally chose them because the price range seemed acceptable, and I saw many people in this forum and elsewhere talking well about hikvision technology and their products. But with this kind of support, I am not sure I'd feel entirely backed up if I needed to process a service, or warranty or make a question, or anything at all. So, I come and ask... is there any other vendor that is not markedly more expensive, that has a more amiable support structure (and maybe more thorough documentation so I wouldn't have to contact them for these kind of things) and good enough quality build that you'd recommend please?. Thanks for any feedback. Share this post Link to post Share on other sites
