finalwish 0 Posted November 7, 2015 I got an avigilon ipp bullet camera that keeps on rebooting with the following error when I updated ACC to latest, where it went and updated the firmware on the camera. Tried downgrading firmware and no luck. Anyway to fix this issue other than to send it to Avigilon? Share this post Link to post Share on other sites
thewireguys 3 Posted November 7, 2015 Do a factory reset at the camera then try to upgrade the firmware again. If you are connected to Avigilon ACC make sure you running the lastest version 5.6.2.14 and the firmware will automaticly be pushed out to the camera. If that doesn't fix it and the camera is still in warranty call Avigilon's support and they will RMA the camera and ship you an advanced replacement. Share this post Link to post Share on other sites
finalwish 0 Posted November 8, 2015 Do a factory reset at the camera then try to upgrade the firmware again. If you are connected to Avigilon ACC make sure you running the lastest version 5.6.2.14 and the firmware will automaticly be pushed out to the camera. If that doesn't fix it and the camera is still in warranty call Avigilon's support and they will RMA the camera and ship you an advanced replacement. No luck with factory reset. Contacted Avigilon and they said I have to go through an integrator to RMA. Share this post Link to post Share on other sites
ak357 0 Posted November 8, 2015 No luck with factory reset. Contacted Avigilon and they said I have to go through an integrator to RMA. Where are u located ? Share this post Link to post Share on other sites
thewireguys 3 Posted November 8, 2015 Do a factory reset at the camera then try to upgrade the firmware again. If you are connected to Avigilon ACC make sure you running the lastest version 5.6.2.14 and the firmware will automaticly be pushed out to the camera. If that doesn't fix it and the camera is still in warranty call Avigilon's support and they will RMA the camera and ship you an advanced replacement. No luck with factory reset. Contacted Avigilon and they said I have to go through an integrator to RMA. Where did you purchase the camera? Share this post Link to post Share on other sites
finalwish 0 Posted November 8, 2015 Located in California. Trying to contact the seller, and waiting for a response. Share this post Link to post Share on other sites
