Steveb3730 0 Posted December 28, 2015 Helping my brother with this, he has a speco dsd8 DVR and can not view it unless he is on his wifi (or within his network) I have confirmed that the ports are open, port 80 5445 & 5446, we have also tried alternative ports. He uses an xfinity router/gateway but we have tried bridging this and just using a linksys router set up to see if it was xfinity's gateway blocking it. He has been fighting with this for months and even exchanged his dvr for a new one to see if that was the problem. Any help will be much apperciated -Steve Share this post Link to post Share on other sites
ssnapier 0 Posted December 29, 2015 Have you verified the ports are open thru this website? Share this post Link to post Share on other sites
Steveb3730 0 Posted December 29, 2015 Have you verified the ports are open thru this website? Yes, I even tried another site to check the ports and confirmed they are open Share this post Link to post Share on other sites
aibudo 0 Posted December 29, 2015 Couldn't find a model DSD8 listed on the Speco website. Could this be a D8DS? There is a function within the software for some DVR's that is "IP Access", where you can enable or disable. That has to be checked as "disable". This may not be the case within his model. Also, setup manually and check "NO" for DDNS. Share this post Link to post Share on other sites
Steveb3730 0 Posted December 30, 2015 Couldn't find a model DSD8 listed on the Speco website. Could this be a D8DS? There is a function within the software for some DVR's that is "IP Access", where you can enable or disable. That has to be checked as "disable". This may not be the case within his model. Also, setup manually and check "NO" for DDNS. Didn't find ip access setting. I set up manually and set NO for ddns. Unfortunately same results. Ya the model is probably a typo when he text me the model # Share this post Link to post Share on other sites
aibudo 0 Posted December 30, 2015 What do you get when you attempt to access his Port 80 WAN address? 404 Page, Blank Screen, etc.? Are you trying to access using a PC or phone? Share this post Link to post Share on other sites
Steveb3730 0 Posted December 31, 2015 What do you get when you attempt to access his Port 80 WAN address? 404 Page, Blank Screen, etc.? Are you trying to access using a PC or phone? Phone app. Get an error cannot connect please check settings. To try an access via browser do i type in his dvr ip address? Share this post Link to post Share on other sites
Steveb3730 0 Posted December 31, 2015 I've attached a picture of the DVR's network setting hopefully this will provide more information and help us get it fixed Share this post Link to post Share on other sites
ssnapier 0 Posted January 1, 2016 Not trying to insult your intelligence, just making sure we are not chasing our tails. You are connecting to his public IP address, right? You should not be connecting to the DVR address from outside the network. Share this post Link to post Share on other sites
Steveb3730 0 Posted January 2, 2016 Not trying to insult your intelligence, just making sure we are not chasing our tails. You are connecting to his public IP address, right? You should not be connecting to the DVR address from outside the network. No insult at all, i'm here for help. and you got it! He was putting in the wrong address into the app. the dvr address worked on the app with in the network so never thought to question the address. Sometimes its the simple things that get over think'd! Thanks for the help! Share this post Link to post Share on other sites
