DVR Setting up email report motion failing

[mitch04 0]

Hi,

I have set up a dvr but having issues putting in the IMAP settings into the DVR. I have attached a snapshot off the settings im using. Just using gmail so should be ok. I even tried pingability to test the smtp.gmail.com but thats failing as well. Doesn't this work anymore?

 

Any information would be great

 

Thanks

[itaishi 0]

Dear Mitch,

 

i have exactly the same problem,

(your Snapshot is exactly look like mine dvr)

 

my DVR (16 Channels) system is V4.02.R11.31152053.10001 (i guess its chineis , non brand one).

Build Date 2013-09-14 14:31:26

NatStatus DisEnable (what id that suppose to mean ????)

 

 

i can connect to the DVR with my mobile online.

i could connect in the past from my PC Online.

but i never could email Alert or even TEST.

 

i use Google Email

already use :

port 25 , to aspmx.l.google.com SMTP SERVER

port 465 , with SSL checked, to smtp.gmail.com.

(this is google instruction: https://support.google.com/a/answer/176600?hl=en)

(used less secure password: https://support.google.com/accounts/answer/6010255)

 

no success at all with sending emails

i guess it something with the DVR no properly configured with network.

 

The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server.

i can view the cams in another PC in the LAN .

 

any way to check it?

do any of the other "NETSERVICES" must be configured?

RTSP? ARSP ? DDNS? PPPOE? FTP? UPNP? NTP? DHCP?

maybe must do a firmware update (its very risky an there is no brand behind it).

[mitch04 0]

Hey,

Yep I have a brand called Annke. Yes I can connect to my mobile phone lan and wan, Also my laptop. But emails not working no matter what I do. I have attached a build off it, Have a look and see if its similar to you.

[itaishi 0]

just found now this link:

http://www.amazon.com/gp/customer-reviews/R3GVCISR0RB8VD/ref=cm_cr_pr_viewpnt?ie=UTF8&ASIN=B00UBRYL4S#R3GVCISR0RB8VD

 

looks like we need to update the firmware of the DVR.

mine is 2013, September

yours is 2015, January

 

i dont see any other way

 

i think good news for you,

found this files in annke site:

http://www.annke.com/download/software/fix_email/

[mitch04 0]

oh cheers mate thanks for that

[mitch04 0]

When you do setup your emails how would you set it up. Because You dont want to received emails every time you enter the room saying alarm lol. Do you have any idea what people do in this case?

[tomcctv 190]

The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server.

i can view the cams in another PC in the LAN .

 

Why do you have primary ddns set at google it should be your router IP ..... Your second ddns should be either 8.8.8.8 if that does not work then try 8.8.4.4

[itaishi 0]

The DVR IP is local and Static, with 8.8.8.8 as the primary DNS Server.

i can view the cams in another PC in the LAN .

 

Why do you have primary ddns set at google it should be your router IP ..... Your second ddns should be either 8.8.8.8 if that does not work then try 8.8.4.4

 

thanks for tying to help.

first i did it as you said: router ip as primary DNS.

after i saw its not working, i tried change it.

 

i keep read alot about my email problem, an as long as i keep reading , i understant that i must upgrade my DVR firmware, because changes that Google made.

 

i would have hoping that the firmawre upgrade is not nessasery, but i think i dont hav eany choice.

 

will try again to change my primary dns, and make again the testing.

 

thanks.

 

by the way,

how can i find out what is my vendor/firmware?

this is the board:

[tomcctv 190]

I think you are going to make a mistake doing upgrade none brand name

 

 

But with you only talking LAN and you don't have your primary ddns set to your router. Then it's a network problem .

 

Do you have remote access with external IP away from your system ?

[mitch04 0]

There should be a model number on the bottom off the dvr.

[itaishi 0]

I think you are going to make a mistake doing upgrade none brand name

 

 

But with you only talking LAN and you don't have your primary ddns set to your router. Then it's a network problem .

 

Do you have remote access with external IP away from your system ?

 

1. i success watch the cams through LAN and WAN And Mobile.

that i did with "Port Forwarding" in the router.

2. i realy not successed make the DDNS work proprely,

there more than one options in the DDNS .

i had to setup my DDNS, in other PC on the LAN, and that way my WAN IP is allways updated OK.

i dont think the DDNS is the reason for gmail not working well, hope i mistake.

 

i also think that upgrade firmware in non brand DVR is not so claver idea,

but if that the case , i will have to buy another DVR

 

hope to hear some more ideas from you (Expert).

 

thanks.

[tomcctv 190]

Can you post a picture of your dvr network page ?

[itaishi 0]

Can you post a picture of your dvr network page ?

 

here are two pictures of it:

[itaishi 0]

help... someone?

[tomcctv 190]

help... someone?

 

 

Hi your pictures show your dvr is not on line.

 

Tick DHCP Enable ... Then switch dvr off then on again and see if IP and subnet sets its self primary Dns needs to be your router secondary DNS needs to be 8.8.8.8