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Share Vision NVR help for password reset

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Hi, can anyone advise on how to reset a Share-vision wireless P2P NVR model XF-1304S-W. I have just had a long and difficult time with upgrading to fibre broadband and phone after 12 months I have now got the phone and ordinary broadband, my problem stemmed from the internet company manager, who altered my password so now I dont have access (he denies changing it). My problem is the company Share-vision sent information on how to reset your password but it looks as though you need your original password to change. so my question is how can i interogate the NVR and retrieve the password or change it and any ideas on how to IP the box as i can no longer do that either. the box is not bricked and i have a second box I am also using but the software looks inaccessable. any welcome

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