Camera error error code hcnetsdk.dll 100 cannot record audio

[dsandwich 0]

Hello, I'm new here and new to security cameras. My boss asked me to research this error error code hcnetsdk.dll [100] Failed to enable voice talk. Another is something like enable voice Playctrl.dll2. Basically, the big guy can't get the cameras to record audio. When he tells the system to record audio, those are the errors he gets.

 

The system software we're using is NVMS7000 version 2.00.

 

That's all I know until he lets me log in to the system on Monday. I'm just trying to get a leg up so I don't make a fool of myself.

 

Thank you, folks.