TomG 0 Posted June 6, 2016 I purchased a Honeywell HGRX45 thru Amazon from ADI. In the setup process I changed the access code. It worked fine that day, but now can't log in. Both ADI and Honeywell are very polite, but not helpful, they say I will have to get an authorized dealer to reset it (at my expense) and as best as I can determine the closest is 2 hours away! the trip charge would be more than the cost of the recorder. Can anyone tell me how to reset? or offer (affordable) telephone support. Share this post Link to post Share on other sites
zaheertaj 1 Posted June 7, 2016 I purchased a Honeywell HGRX45 thru Amazon from ADI. In the setup process I changed the access code. It worked fine that day, but now can't log in. Both ADI and Honeywell are very polite, but not helpful, they say I will have to get an authorized dealer to reset it (at my expense) and as best as I can determine the closest is 2 hours away! the trip charge would be more than the cost of the recorder. Can anyone tell me how to reset? or offer (affordable) telephone support. Please read user manual. Share this post Link to post Share on other sites
zaheertaj 1 Posted June 8, 2016 Its a hikvision oem. Please use hikvision sadp tool send full serial # and date on screen. We give u a code use with old sadp tool and restore password Share this post Link to post Share on other sites
