Eneo CCTV System - What Do I Do?

[longhotsummer 0]

Hello all,

 

I am a volunteer for a local Branch of a national charity in UK, located in 2 small, adjoining terraced houses in a city centre. I recently took on responsibility for our Eneo CCTV equipment. It comprises 4 cameras, 2 inside and 2 outdoors, together with a large box monitor (looks like CRT) and a white Hard Drive with a CD drawer. It all seems to work, in that 4 live streams appear on the monitor screen. One of the 4 camera feeds recently disappeared. I cold booted the HDD, which cured the problem.

 

I have looked all around the casing of the HDD and can't find a model number. There is no manual with the Eneo, no service contract, and the Volunteer that bought it - at least 5 years ago - has left. I have no information about it whatsoever.

 

I need to test it each month (ie, confirm it is recording) and today, I pressed its 'Play' button to receive an on-screen admin pop-up, requiring a password. I don't have a password.

 

Our little Branch would be very grateful if any of you could help me with the following questions:

 

1. How could I identify the model number? (I have searched Google Images, the Eneo website, and eBay UK and can't find a pic of the same model). If required, I could take pics when I am next in the Centre and upload here.

 

2. How could I get an Operation Manual? (I cynically suspect that if I contact Eneo, it will refer me to a local dealer, who will doubtless press for a service contract (we don't want one) and charge an arm and a leg for a hard copy manual).

 

3. How can I reset the password?

 

4. There are no obvious character keys on the HDD to enter a password. Do I plug a keyboard in via its USB socket, or is there another way to enter passwords?

 

I know I have asked a few questions and am new here. Like many charities, we rely purely on voluntary contributions and none of us are paid.

 

Thank you

[longhotsummer 0]

I have taken some pics; one of the monitor and 3 of the HDD. Any help with our questions in the above Post ^^^ would be much appreciated. Thank you.

[longhotsummer 0]

Well, thanks for your help, folks

[rossko 0]

Rummaging in the Eneo 'discontinued products' portion of the website, your DVR looks very like a DLR4B model

https://eneo-security.com/en/dlr4b-04-1-0tbd.html

manual is available at

https://eneo-security.com/media/assets/manual/205228_en_man.pdf

A pic of the rear might help.

That model has a factory reset switch on the back, last resort if you cannot find the passcode. The passcode is usually entered using the numbered buttons on the front panel.

[longhotsummer 0]

^^^ Thank you very much for your kind reply. Here are 2 pics of the back of the unit. (I am a 40-miles round trip from the office and only go in once a week or so). Please kindly confirm if this helps identify it. Thank you again.

[longhotsummer 0]

There is only one video output socket on the back. How feasible would it be for me to obtain a second monitor and a splitter/adaptor, and run 2 monitors from the one socket?

[INSANEREINDEER 0]

There is only one video output socket on the back. How feasible would it be for me to obtain a second monitor and a splitter/adaptor, and run 2 monitors from the one socket?

 

If you're planning on using the VGA port then it's not problem running two monitors but they will both display the same information.

[longhotsummer 0]

Thank you very much for your reply. May I use any monitor (eg, from a PC) or does it have to be a special type?