Problem with email alerts from Yale DVR

[Parkzo 0]

Hello,

 

I'm having issues setting up the motion detection email alerts from a Yale H48000-960H DVR. Hoping someone could spot where I'm going wrong.

 

I have tried to set it up with a gmail account, details shown in the picture attached, using smtp and port 465 but when I try to run a test I'm getting a "failed connect" error message. Does anyone know what the problem could be?

[mikeymike 0]

Hi - I am in the same situation as you. I daren't admit how long I have spent trying out various combinations, different SMTP servers, different ports, with and without SSL, different DNS settings... but I eventually contacted Yale: Their response was that "email service alerts are no longer available for our CCTV systems"!

 

I think I'm going to take mine back to the shop...

[Brenton81 0]

Gmail discontinued SSL support a while back. You'll have to use a different SMTP server.

[mikeymike 0]

So far I've tried using gmail with either 2-step verification or allowing less secure apps, using gmail on aspmx.l.google.com, using my own ISP (sky.com), and also smtp2go. I get either a "failed connect" or sometimes a "username error" message, although I am certain my credentials are correct.

[Brenton81 0]

I couldn't get mine to work with smtp2go either. I ended up using my internet service provider's SMTP server.

[Parkzo 0]

Thanks for the responses guys. I think I'll try a few different mail providers too then see that will work. I was actually starting to wonder if it's a problem with my network set up or my router. The response from Yale is terrible! They shouldn't put the features on the menus and in the manuals if we can't use them!